Unit Clerk Project

A recent online survey of unit clerks in the Calgary Zone indicated a desire for further information regarding workflow processes related to ACP:GCD documents.

A blended-learning initiative for unit clerks was developed and includes an e-learning module combined with face to face education.

• Beginning in November 2011, eight acute care units from Peter Lougheed Centre, Foothills Medical Centre and Rockyview General Hospital are participating in a Unit Clerk Education Pilot Project.
• The learning outcomes identified for the project are as follows: Unit clerks will be able to:
  • Describe the role of the Unit Clerk as it relates to the Advance Care Planning: Goals of Care (Adult) Policy in the Calgary Zone.
  • Relate the role of the Unit Clerk to policy success, and patient satisfaction and safety across health care sectors.

The project involves the following five components:

1. One-week pre-education tracking of the flow of ACP:GCD documents onto and off of the unit.
2. e-Learning self-study module for unit clerks to complete during week two of the pilot.
3. Face-to-face education sessions in week three, to answer questions and identify unit-specific factors related to the ACP:GCD workflow processes.
4. One-week post-education tracking of the flow of ACP:GCD documents onto and off of the unit.
5. Analysis of the pre and post tracking data as well as feedback regarding education and presentation of results back to units involved.

For any questions related to this pilot project, please contact Chandra Vig, Education Consultant