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HQCA - Satisfaction with Health Care Services: A Survey of Albertans, 2008
Gathering information on the patient experience through client surveys is an essential component of performance measurement in health systems that are truly focused on being responsive to the needs of their clients.
|
Measure |
Zone / Provincial |
Year |
|||
|
|
|
2003 |
2004 |
2006 |
2008 |
|
Access to Health Care (% easy and very easy) |
North |
39% |
41% |
39% |
39% |
|
Edmonton |
40% |
47% |
50% |
47% |
|
|
Central |
53% |
49% |
48% |
50% |
|
|
Calgary |
41% |
45% |
46% |
45% |
|
|
South |
46% |
49% |
40% |
52% |
|
|
Provincial Average |
44% |
46% |
46% |
46% |
|
|
|
|
|
|
|
|
|
Overall Quality of Health Care Received (% good and excellent rating) |
North |
N/A |
N/A |
66% |
66% |
|
Edmonton |
N/A |
N/A |
75% |
75% |
|
|
Central |
N/A |
N/A |
77% |
77% |
|
|
Calgary |
N/A |
N/A |
73% |
71% |
|
|
South |
N/A |
N/A |
75% |
78% |
|
|
Provincial Average |
N/A |
N/A |
73% |
74% |
|
|
|
|
|
|
|
|
|
Satisfaction with Health Care (% satisfied and very satisfied) |
North |
N/A |
48% |
50% |
54% |
|
Edmonton |
N/A |
53% |
59% |
62% |
|
|
Central |
N/A |
55% |
62% |
64% |
|
|
Calgary |
N/A |
50% |
57% |
57% |
|
|
South |
N/A |
55% |
59% |
65% |
|
|
Provincial Average |
N/A |
52% |
58% |
60% |
|
|
|
|
|
|
|
|
|
Access to ED Services (% easy and very easy) |
North |
42% |
49% |
50% |
51% |
|
Edmonton |
48% |
48% |
42% |
48% |
|
|
Central |
65% |
59% |
60% |
65% |
|
|
Calgary |
37% |
44% |
44% |
46% |
|
|
South |
45% |
53% |
53% |
55% |
|
|
Provincial Average |
46% |
50% |
48% |
51% |
|
|
|
|
|
|
|
|
|
Satisfaction with ED Services (% satisfied and very satisfied) |
North |
45% |
53% |
53% |
54% |
|
Edmonton |
53% |
51% |
45% |
53% |
|
|
Central |
65% |
62% |
58% |
65% |
|
|
Calgary |
46% |
40% |
51% |
58% |
|
|
South |
51% |
53% |
50% |
61% |
|
|
Provincial Average |
50% |
50% |
51% |
58% |
|
|
|
|
|
|
|
|
|
Unexpected Harm (% reporting having experienced (or family) unexpected harm while receiving healthcare in Alberta) |
North |
15% |
14% |
14% |
8% |
|
Edmonton |
15% |
12% |
12% |
11% |
|
|
Central |
12% |
14% |
10% |
9% |
|
|
Calgary |
14% |
13% |
14% |
10% |
|
|
South |
14% |
13% |
14% |
10% |
|
|
Provincial Average |
14% |
13% |
13% |
10% |
|
|
Zone Level Reporting Unavailable for Below |
|||||
|
Inpatient Quality of Care (% good and excellent rating) |
Provincial Average |
N/A |
N/A |
76% |
80% |
|
|
|
|
|
|
|
|
Inpatient Access to Care (% easy and very easy) |
Provincial Average |
N/A |
N/A |
76% |
80% |
|
|
|
|
|
|
|
|
Access to Health Link (% who called in past year) |
Provincial Average |
N/A |
35% |
39% |
33% |
|
|
|
|
|
|
|
|
Satisfaction with Health Link (% satisfied and very satisfied) |
Provincial Average |
N/A |
77% |
78% |
73% |
|
|
|
|
|
|
|
|
Access to Public MRI received (% easy and very easy) |
Provincial Average |
N/A |
N/A |
56% |
59% |
|
|
|
|
|
|
|
|
Satisfaction with MRI received (% satisfied and very satisfied) |
Provincial Average |
N/A |
N/A |
79% |
89% |
|
|
|
|
|
|
|
|
Serious Complaints (% indicating serious complaint in past year) |
Provincial Average |
15% |
15% |
14% |
13% |
|
|
|
|
|
|
|
|
Satisfaction With Handling of Complaint (% satisfied and very satisfied) |
Provincial Average |
21% |
15% |
24% |
19% |
|
|
|
|
|
|
|
Satisfaction with Health Care Services: A survey of Albertans, 2008. Health Quality Council of Alberta. Most recent values are for the 2008 cycle of the survey.
The Performance Report may not display correctly in all browsers. If you are having difficulty viewing the report online, it is also available in pdf format.
Performance Report
This report presents a range of indicators which have been collected to demonstrate the overall performance of the provincial health system, as managed by AHS.
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