There are endless possibilities to learn and grow – discover your career path at Alberta Health Services.
Would this career be a good fit for me?
If you have the following traits, this may be a career choice for you:
- Precise attention to detail
- Willingness to perform routine, repetitive work
- Strong customer service skills
- Excellent communication skills
- Ability to work both independently and as a team
What does this role look like at Alberta Health Services?
Clerks perform various tasks supporting an office or program. At Alberta Health Services, there are six levels of clerk positions. The responsibilities increase depending on the position level.
- Clerk I: files documents; opens, sorts, and prepares incoming and outgoing mail; operates photocopiers, fax machines, computer scanners; answers telephone calls and takes messages or redirects calls; gathers and inputs data
- Clerk II: greets patients, visitors and staff; answers telephone calls and handles basic inquiries; collects money, issues receipts and reconciles bank deposits; searches for requested information; maintains health record file systems and prepares patient files; keeps work area properly stocked with supplies
- Clerk III: books clients for medical specialist visits and diagnostic tests; maintains databases including patient information, purchase orders, equipment inventory and timekeeping; interviews patients to obtain demographic and health information; responds to internal and external inquiries relating to procedures, records and clinical operations
- Clerk IV: schedules staff shifts and patient appointments; prepares reports such as system financial reports, equipment inventory reports and waitlist management reports; enters employee time records and handles payroll inquiries; handles client service issues and complaints; processes accounts payable/receivables and external billings
- Clerk V: provides functional direction to small team of departmental staff; performs a variety of human resources functions including conducting interviews and providing input for performance reviews; manages large site schedules such as operating rooms or bed allocations; identifies and resolves issues and trends affecting the department
- Clerk VI: supervises a large group of clerical staff; monitors achievement of staff goals and coaches on performance; performs a variety of human resources functions including conducting interviews and providing input for performance reviews; develops workflow and trains staff; develops multifaceted reports and queries in support of management decision-making
What is the work life like?
Clerks are located in a number of different facilities including hospitals and medical centers. They may work full-time or part-time hours. Shift schedules may include a combination of day, evening and weekend shifts.
Clerks spend the majority of the day fulfilling routine and repetitive tasks. Clerks should be comfortable working with computers. They should enjoy providing customer service, as they frequently interact with clients and staff.
What are the educational requirements?
As job duties increase, educational requirements typically increase.
- Clerk I and Clerk II: complete grade 10 or equivalent.
- Clerk III: complete Grade 12 or equivalent
- Clerk IV, V, and VI: post-secondary education is required for the role. They may consider taking courses in office administration, medical terminology or leadership.
What are the salary and benefits?
Clerks at Alberta Health Services are represented by a union called the Alberta Union of Provincial Employees, commonly called AUPE. Alberta Health Services and AUPE have an employment contract called a collective agreement that applies to all clerks. (Be sure to scroll down to the link that reads “AHS General Support Services Agreement” to ensure that you are viewing the applicable document.)
The pay scale for clerks ranges from $18.15 to a top rate of $34.39 per hour depending on experience and the position held. In addition, hourly premiums may apply for evening, night, weekend or holiday work.
Clerks also get vacation time and pay and a comprehensive Employee and Family Assistance Program paid for by Alberta Health Services. Depending on the number of hours and type of position, other benefits can include paid sick time, supplementary health and dental coverage, vision care, insurances (life, accidental death and dismemberment and short-term and long-term disability) and a flexible spending account.