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Home > About AHS > Publications & Reports > Performance Measures

strategic measures

Alberta Health Services has developed the 16 performance measures below which reflect key areas within the health system that are important to Albertans. They are also held as standards within health care.  

These measures are grouped into categories that reflect the Alberta Health Quality Matrix.

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Acceptability

Satisfaction with Hospital Care (more details)

Are patients satisfied with their hospital care?
The percentage of adult patients who rated their overall care in hospital as 8, 9 or 10, where zero is the lowest level of satisfaction possible and 10 is the best.

satisfaction with hospital care graphic

 2012/13
 Performance

 National Average

Target 2014/15

 Target 2015/16

81% 

N/A 

82%

84%

Satisfaction with Long Term Care (more details)

Are families satisfied with the long term care their loved ones received?
The percentage of families of long term care residents who rated the overall care as 8, 9 or 10, where zero is the lowest level of satisfaction possible and 10 is the best.

satisfaction with hospital care graphic

2010/11
Performance

National Average

Target 2014/15

Target 2015/16

73%

N/A 

N/A

78%

Safety

Hospital-acquired Infections (more details)

Are patients acquiring infections while in the hospital?
The number of Clostridium difficile infections (C-diff) acquired in hospital every 10,000 days of care. A rate of 4.1 means approximately 100 patients per month acquires C-diff infections in Alberta.

hospital aquired infections

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

4.1

7.0
2011 

4.0

4.0

Hand Hygiene (more details)

Are health care workers cleaning their hands to avoid spreading infections?
The percentage of times health care workers clean their hands during the course of patient care.

hand hygiene

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

66% 

N/A 

71%

80%

Hospital Mortality (more details)

Are more patients dying in the hospital than expected?

The actual number of deaths compared to the expected number of deaths in hospital. Values less than 100 mean fewer than expected deaths In Alberta, a rate of 84 means 850 fewer deaths in hospital than expected each year. 

hospital mortality

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

84 

89
2012/13 

84

84

Accessibility

Emergency Department Wait to see a Physician (more details)

How long are patients waiting to see a physician in the Emergency Department?
The average patient’s length of time in emergency department before being seen by a physician at the 17 busiest emergency departments.

This is an important measure for Emergency Department accessibility. Currently under development.

Emergency Department Length of Stay for Admitted Patients ** (more details)

How long does a patient stay in the emergency department before moving to a hospital bed?
The average patient’s length of time in the emergency department before being admitted to a hospital bed at the 16 busiest emergency departments.  

Emergency Department Length of Stay for Admitted Patients

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

8.7 hours 

8.5* hours 

8.5 hours

8.2 hours

* Average is for Canadian Western Provinces only.
** AHS reports on the busiest 17 Emergency Departments across Alberta. One of these sites, Northeast Community Health Centre, is a non-admitting site. Therefore, it is not included in the Emergency Department Length of Stay for Admitted Patients measure.

Emergency Department Length of Stay for Discharged Patients*** (more details)

How long does a patient stay in emergency department before going home if they don’t need to stay in hospital?
The average patient’s length of time in the emergency department before being discharged at the 17 busiest emergency departments.

Emergency Department Length of Stay for Discharged Patients

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

3.1 hours

2.9* hours

3.0 hours

2.8 hours

* Average is for Canadian Western Provinces only.
*** Work is underway to further refine this measure. This will include engagement with stakeholders including the Section of Emergency Medicine - Alberta Medical Association and will reflect non-admitted patients safely discharged within 4 hours.

Access to Radiation Therapy (more details)

How long do most patients wait for radiation therapy?

The length of time or less that 9 out of 10 patients wait to receive radiation therapy.

Access to Radiation Therapy

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

3.0 weeks

2.7 weeks 

2.8 weeks

2.6 weeks

Appropriateness

Continuing Care Placement (more details)

How many people are placed in continuing care within a month?
The percentage of people placed into continuing care within 30 days of being referred.

Continuing Care Placement

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

67%

N/A 

68%

70%

Efficiency

Actual Length of Hospital Stay Compared to Expected Stay (more details)

Are patients in hospitals longer than needed?
The actual length of stay in hospital compared to the expected length of stay in hospital. Every .01 drop in this ratio means we can treat over 3,200 more patients in hospital every year.

Actual Length of Hospital Stay Compared to Expected Stay

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

0.98 

0.93
2012/13 

0.97

0.96

Effectiveness

Early Detection of Cancer (more details)

Are we diagnosing cancer in its early stages?
The percentage of patients with breast, cervical and colorectal cancers who are diagnosed at early stages.

Early Detection of Cancer

2011/12
Performance

National Average

Target 2014/15

Target 2015/16

66% 

N/A

67%

70%

Mental Health Readmissions (more details)

Are mental health patients returning to hospital unexpectedly?
The percentage of mental health patients with unplanned readmission to hospital within 30 days of leaving hospital.

Mental Health Readmissions

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

9.8%

11.6%
2011/12

9.8%

9.7%

Surgery Readmissions (more details)

Are surgery patients returning to hospital unexpectedly?
The percentage of surgical patients with unplanned readmission to hospital within 30 days of leaving hospital.

Surgery Readmissions

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

6.5%

6.5%
2010/11 

6.4%

6.3%

Heart Attack Mortality (more details)

Are patients dying in the hospital following a heart attack?
The percentage of patients dying in hospital within 30 days of being admitted for a heart attack.

Heart Attack Mortality

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

5.9%

7.1%
2011/12

5.9%

5.9%

Stroke Mortality (more details)

Are patients dying in the hospital following a stroke?
The percentage of patients dying in hospital within 30 days of being admitted for a stroke.

Stroke Mortality

2012/13
Performance

National Average

Target 2014/15

Target 2015/16

15%

14.0%
2011/12 

14.3%

13.2%

Full Report | Archives

Many of the new measures are aligned with national or regional benchmarks, so that Albertans can see how their health system is performing compared to the rest of Canada.

The targets associated with each measure represent a goal and standard to be achieved over time.  

Notes:

  • Parts of this material are based on data and information provided by the Canadian Institute for Health Information. However, the analyses, conclusions, opinions and statements expressed herein are those of the author and not necessarily those of the Canadian Institute for Health Information.
  • National Average shown where available.

Canadian Institute for Health Information (CIHI) Related Links:

  • Many of the measures that AHS reports on are also submitted to CIHI. CIHI also collects these measures from other provinces to create national comparisons.
  • CIHI posts wait times on specific measures from across Canada 
  • To look at specific wait times and other measures in your community or province, CIHI presents interactive information at a national, provincial, and local level