Alberta Wildfires Emergency Alert

Areas of Northern Alberta remain under mandatory evacuation orders or alerts. For details on affected communities visit Alberta Emergency Alert.

Updates from Alberta Health Services will be posted on our Wildfire Resources page. Updates from the Alberta government will be posted on their emergency page.

Patient Relations

What is Patient Relations?

The Patient Relations Department, led by the Patient Concerns Officer receives all forms of feedback from patients, families and the public.

Alberta Health Services values your input. We want to hear what you have to say so we can better understand what we're doing right and what we can do better.

When should I contact them?

If you have any feedback to share regarding the care or health services received.

  • Complaints about your care or services
  • Suggestions to improve health services
  • Compliments about your experience

There is no time limit to share your feedback - it is reviewed when it is received. However, it is best to bring any complaints forward quickly so they can be addressed.

How do I contact Patient Relations?

You can provide feedback to the Patient Relations Department directly by telephone through the Patient Feedback Line, by fax, mail or by submitting an online form.

Patient Relations Service Hours

Monday to Friday, 8:00 am - 4:30 pm
Office is closed on statutory holidays

For after hours assistance please leave a message by phone and the Patient Relations staff will respond to you within three business days.

Contact Options

Online:  Patient Feedback Form

Phone numbers are available from our service listing: Patient Relations Department

Related Information

Tell us about your health care experience - we want to hear from you. Please contact us if you have:

  • Compliments for staff, physicians, or volunteers
  • Suggestions to improve health services
  • Concerns about your care

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