Dell OptiPlex 3000 Thin Client devices will be intermittently unavailable from 0100hrs to 0300hrs on the following dates:
During this downtime, users will not be able to launch Connect Care for up to 30 minutes while the device is updating. Users will receive a one-minute warning prior to the update taking place, after which the device will lock. Each device will update once during one of the four scheduled downtime windows and will require three reboots to complete. Devices will be updated in waves over the two-hour downtime – not all devices will be affected at the same time. Users who are logged in during this time will be disconnected and will need to re-authenticate following the downtime. Please ensure Dell OptiPlex 3000 Thin Client devices are left on for the update to occur.
Siren, the Emergency Medical Services (EMS) Clinical Information System, will be taking a scheduled downtime on Wednesday, June 10, 2026, from 0400hrs to 0600hrs. During this time, Connect Care will be available; however, ePCR (Patient Care Reports) and ECG results from Siren will not be available to view in Connect Care. This information will be queued and transmitted to Connect Care once the downtime is complete. During the downtime, EMS will be able to print ePCRs and ECG results, which can be scanned into Connect Care.
Connect Care PRD and PRDSRO environments will experience a system pause for up to 5-minutes on Thursday, June 11, 2026, between 0030hrs and 0045hrs. All active sessions will be temporarily suspended, and users may continue with their work after the pause. Should patient information need to be accessed during the pause, please use BCA Web and follow Downtime & Recovery Procedures as necessary.
As part of the Connect Care scheduled pause, there is a Connect Care Transparent Lockdown required on Wednesday, June 10, 2026, at 1000hrs to Thursday, June 11, 2026, at 0045hrs. For more information about this transparent lockdown please refer to the Epic Special Updates - Transparent Lockdown document.
Quanum ECS, which supports Connect Care scanned documents, will be taking a scheduled downtime on Thursday, June 11, 2026, from 0030hrs to 0430hrs. Connect Care will be available; however, users will not be able to scan or view documents. During this downtime, please follow the Downtime & Recovery Procedure Manual.