$22.56 to $27.42 per hour
Grade 12 or the equivalent
Switchboard operators manage all incoming calls to Alberta Health Services facilities. They assess and disclose information according to established guidelines, and redirect phone calls to the appropriate person or department as requested. When a call is deemed an emergency, switchboard operators are responsible for prioritizing the call and logging the appropriate emergency code (e.g., details, time, response, etc.). They are also responsible for paging staff and physicians. Occasionally, they will assist patients, staff and physicians with placing long distance calls.
Switchboard operators maintain records on relief staff and physicians (e.g., names and phone numbers).
Switchboard operators are located at hospitals in a centralized area. They may work full-time or part-time hours. Shift schedules may include a combination of day, evening and weekend shifts.
They spend the majority of the day working on computers and with the switchboard system. The job may be stressful at times and switchboard operators will need to prioritize tasks. Occasionally, switchboard operators may be required to deal with upset and aggressive callers.