Patient and family advisors are people with lived experience in receiving cancer care in Calgary either as patients or family members. There is a network of patient and family advisors for cancer care in Calgary with over fifty members who have been bringing their perspectives to our performance specifications and design work since July of 2014. Partnering with Alberta Health Services and Alberta Infrastructure, this team has given colour and quality to terms such as a “healing environment” and has helped to define what the Calgary Cancer Centre should look and feel like.
By engaging and partnering with patients and families from across Calgary and southern Alberta we can ensure a patient & family centred approach to health and continue improving upon the patient experience across the cancer journey. The network of advisors and the Patient and Family Advisory Council (PFAC) have also worked in partnership with the current team at the TBCC to evolve the current experience of care to align with our vision of Patient and Family Centred Care. The Patient and Family Advisory Council consists of fourteen members from Calgary and southern Alberta, who are a part of a larger network of patient and Family Advisors with experience in cancer care.
To date, the network has been consulted on hundreds of different projects and queries related to the Calgary Cancer Centre and the Tom Baker Cancer Centre.
The purpose of engaging Advisors is:
The CCP Project Management Office has been working consistently with local community association representatives throughout the project planning phase. Through various regular meetings with the Sough Shaganappi Area Strategic Planning Group (SSASPG), the FMC Area Communities Working Group (ACWG) and other ad hoc topic meetings with community representatives, project updates have been provided and questions answered regarding the process and progress of the Calgary Cancer Project. This work includes close coordination with the City of Calgary to support the Municipal process for the required Development Permits. Community and City representatives have provided valuable input that helped to inform the project requirements ensuring that the CCC will integrate well into the urban context and interface appropriately with surrounding neighbourhoods. Regular community engagement and project reporting will continue through the Design Development and Construction phases of the project.
On October 12th, 2016, the Associate Health Minister Brandy Payne paid a visit to the TBCC and applauded the great work being done by staff and volunteers. Later that evening, the Calgary Cancer Project Management Office, the team responsible for the CCC, hosted a local community open house. This gave local residents a chance to receive an in-person project update prior to the Design-Build Request for Proposals (RFP) period, and speak directly with project representatives to share their thoughts and ideas on how the CCC may impact their communities.
The project team is also looking forward to hosting a public open house following the public announcement of the successful Design-Build proponent team and design for the CCC.
To ensure that we build a cancer centre that benefits not only patients and families but also staff, physicians and other stakeholders, a great deal of time and effort has be invested in engagement activities over the past several years. This engagement has taken many forms such as involvement and participation in planning sessions, focus groups, and requirements gathering and sign of, in addition to the typical organization of open houses, staff update sessions, and surveys.
Hundreds of hours have been spent listening and responding to staff and physicians to ensure their feedback is built into very detailed lists of design and operational requirements. Most recently, the project had the opportunity to invite over 150 FMC and TBCC subject matter experts from across the various disciplines and programs to participate in the project Request for Proposal (RFP) process which was a great success. This included stakeholders from the University of Calgary, Provincial Programs, Patient and Family Advisory Network (PFAN) as well as Community Association partners.
The collection of diverse perspectives and input will guarantee a strong design that meets the needs of many. As the project heads into the next phase of detailed design, the engagement will continue to deepen through user group sessions led by the design builder in partnership with the project team.
The Calgary Cancer Centre will become a part of Cancer Care Alberta (CCA).
The CCA mandate is to reduce the impact of cancer on Albertans and provide expert care and support for patients with cancer. CCA provides comprehensive tertiary cancer care services at the Cross Cancer Institute in Edmonton and at the Tom Baker Cancer Centre in Calgary with satellite services for outpatients at the Holy Cross. Four Regional Cancer Centres operate out of Medicine Hat (Margery E Yuill Cancer Centre), Lethbridge (Jack Ady Cancer Centre), Red Deer and Grande Prairie. The CCC will become one of Alberta’s two tertiary centres.
In addition, CCA has eleven smaller Community Cancer Centres that deliver a limited scope of cancer care services across rural Alberta in Barrhead, Bonnyville, Camrose, Canmore, Drayton Valley, Drumheller, Fort McMurray, High River, Hinton, Lloydminster and Peace River. To facilitate integrated and seamless care focused on the unique needs of children, comprehensive cancer treatment is delivered at the Edmonton’s Stollery Children’s Hospital and Calgary’s Alberta Children’s Hospital.