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Adding AHS Email to Your Android Device

AHS physicians can access their AHS email on their personal Android device easily, by following a few simple steps:

  1. Set up your privacy settings appropriately
  • Ensure that your personal iOS device has a strong passcode (at least 6 characters; require passcode immediately on opening or after timeout).
  • If supported by your device, turn on and configure fingerprint recognition.
  • Configure to erase the device data after 10 failed passcode attempts.
  1. Activate any features for locating a lost device; including executing a remote reset or wipe/erasure of the device.
  2. On the main screen select ‘Apps’
  3. Select ‘Settings’
  4. Select ‘Accounts’
  5. Select ‘Microsoft Activesync’
  6. Enter your AHS email address (e.g. john.doe@ahs.ca or john.doe@albertahealthservices.ca) and AHS Windows ID password and then tap ‘Manual Setup’
  7. Select ‘Domain\user name’ and enter ‘healthy\<AHS User ID>’ (e.g. healthy\johndoe).
  8. Select ‘Exchange Server’ and enter ‘email.albertahealthservices.ca’
  9. Tap ‘NEXT’
  10. NOTE: your Healthy account password must be changed every 3 months. Although an AHS Windows workstation will warn you and later prompt for a password change, your device mail may simply stop working. Therefore, be sure to change your password, when required, on a computer and then use the above screen to update the AHS Mail password on your mobile device.
  11. On the Activation message tap ‘OK’ and tap ‘OK’ on the ‘Remote security administration message’
  12. Tap ‘Activate’
  13. Account options can be modified (e.g. Period to sync Email – default 3 days) and then tap ‘NEXT’
  14. You may wish to give the account a name or you can leave it as your AHS email address.
  15. Tap ‘Done’
  16. Your AHS email and calendar has now been successfully setup.  Your Samsung smartphone will automatically check for any email on the server, including Calendar Folders and Contacts.
  17. Want to learn more? Visit the Clinical Informatics Clinician Handbook