Under the Health Information Act (HIA), all patients have a right to request a correction to their health information and, as a health provider, you have a legal obligation to assist with the request process.
Receiving a Request for Correction of Health Information does not mean that you have done something wrong. It will not reflect poorly on your clinical performance or your competency as a health service provider.
- You are not being compelled to agree to the request. AHS will support your clinical opinion should you decide to refuse the correction. You do not have to agree to the request for correction however you are required to review it and to participate in the process.
- It is not advisable to agree to a correction simply to ‘make it go away’. Furthermore, it is not in the best interests of the patient to make a change that does not accurately reflect their condition at the time that the record was created.
- An Advisor from Information & Privacy will attempt to contact you at your AHS email address and/or phone number. If we do not receive a response from you then we may need to contact your Site Medical Director to assist us in locating you. Be aware that we must adhere to legislated timelines which allow AHS 30 calendar days to respond to a request.
- Be aware that all electronic communications regarding the request, including patient records and supporting documentation, must be maintained through the AHS email system in order to safeguard patient privacy.
If you have any questions or concerns, please contact the Privacy Intake Line at 1-877-476-9874 or by email at firstname.lastname@example.org.