Health Professionals Health Professionals
Poison & Drug Information Service

Free | Confidential | 24/7 | Expertise & Advice | Poisons | Chemicals | Medications | Herbals


Why call?

This free service for Health Professionals provides a specialized consultation with an Information Specialist able to provide expertise about drug information for your clinical situation.

Questions could include:

  • How a new drug therapy may impact the patient
  • Identifying foreign drugs and finding North American equivalents
  • Identifying possible drug interactions and related side effects

Who answers your call?

An Information Specialist, an experienced nurse or pharmacist. Using state-of-the-art resources, the team at PADIS will extract, interpret and summarize the latest research to aid with patient specific, clinical situations.

What to expect when you call

Clinical context

The Information Specialist will ask you patient specific information in order to identify and clarify the question in its clinical context. The better the understanding of the clinical context, the more likely the Information Specialist can provide you with the answer you need.

The Information Specialist may ask about the patient's:

  • Current condition
  • Medical history
  • Complete list of medications (prescription, herbal and other)

Response time

The Information Specialist will clarify what kind of response you are looking for (type of information, timelines, etc.), and discuss an expected response time.

This is dependent on:

  • Urgency
  • Type of request
  • Predicted research effort
  • Resource availability

Generally, response times are within one business day.

Drug Information for Health Professionals

  • 1-800-332-1414
  • Monday to Friday 8:00 a.m. to 6:15 p.m.
  • Excluding statutory holidays
  • After hours answering service


Alberta & NWT