Guidance for Staff While Waiting for a Return Call

novel coronavirus (COVID-19)

Advisory

Health Link 811 and AHS Workplace Health and Safety (WHS) continue to experience high call volumes and wait times. Alberta’s Public Health Assessment Centres, which book appointments for COVID-19 testing, are also working with high volumes of referrals. There could be a delay in when you hear from us. We appreciate your patience.

As the testing requirements for healthcare workers continue to evolve, we have updated our processes and tools to ensure you are getting the latest and most accurate advice. These processes and tools may not have been available the first time you contacted WHS or Health Link 811, so please consider the following:

Q: If you have already called WHS and have not received a returned call:

A: Use the Online Self-Assessment Tool to determine if you need to be tested for COVID-19 under the new requirements and how long you need to self-isolate if you may have been exposed or are experiencing symptoms.

Online Self-Assessment Tool

The Return to Work Guide can help you and your manager confirm when it is appropriate to return to work if you’ve been self-isolating, had symptoms, or been tested.

WHS will still contact you if you are in the queue, in the meantime see the resources above while you wait.

Q: If you have already called WHS or Health Link and are waiting for your COVID-19 test to be scheduled:

A: You do not need to take the self-assessment or be referred again. Continue to wait for the call with your scheduled test time.

The Return to Work Guide can help you and your manager confirm when it is appropriate to return to work if you’ve been self-isolating, had symptoms, or been tested.

Q: If you have already been tested for COVID-19 and are waiting for results:

A: You will be contacted with your results. You do not need to call again.

Q: If you have received your test results and are waiting for return to work guidance:

A: Use the Return to Work Guide and have a discussion with your manager to confirm when it is appropriate to return to work if you’ve been self-isolating, had symptoms, or been tested.

Visit AHS COVID-19 page for the latest updates and accurate information.