Health Link's Pandemic Response

Health Link 811 — Alberta's 24/7 health information and advice telephone line — has been on the front lines of the province's pandemic response months before the first case was confirmed in Alberta. Demand for the service has skyrocketed in 2020, and the services Health Link provides have expanded to better support Albertans during the pandemic.

In this vlog, I’m joined by four guests to talk about Health Link's work during the COVID-19 pandemic. They are: Sue Conroy, AHS Senior Provincial Director of Provincial Clinical Programs; Tricia Chambers, Provincial Director, Operations, Health Link and PADIS; Edith Friesen, Senior Consultant, Learning & Development, Health Link; and Lori Leaf, a clinical resource nurse with Health Link.

My guests talk about Health Link's challenges, especially in the early days of the pandemic, as well as how the service is preparing for the months ahead.