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Programs & Services


Indigenous Hospital Support Services

Facility-based Indigenous cultural support service provides First Nations (Status and Non-Status), Métis and Inuit peoples and their families with: help feeling comfortable in the hospital, making referrals, support for discharge from the hospital, and talking to healthcare providers about Indigenous culture (e.g. smudging). Ask your healthcare provider for more information about Alberta Health Services policy to allow spiritual ceremonies.

This program provides:

  • Advocacy - Patient advocacy, healthcare navigation services, and health literacy support.
  • Connection to Resources - Case management, coordination of care, and referrals to connect with community services (i.e., NIHB support, referral to a clinic or community agency, equipment funding referral, help with forms, transportation assistance). Logistical support for discharge planning and follow up.
  • Cultural Support - Support for Indigenous patients to incorporate their traditional & spiritual practices during their hospital stay (i.e., smudging support, prayer, singing).
  • Education/Awareness - Collaboration with patients and healthcare providers around spiritual, cultural, and other needs to facilitate culturally safe, patient and family-centered care. Provide information about Indigenous history, policies, or IWC services/programs.
  • End of Life Support - Supporting patients, family members or nursing staff at the end of a person's life.
  • Meetings/Rounds - Support for patients, families, and staff in family conferences. Attend unit/nursing rounds.
  • Psychosocial Support - Assisting with social supports, listening, trauma, loneliness or isolation, domestic issues, bereavement, coping techniques, etc.
  • Translation - Support translation of an Indigenous language to English or connect patients with translation services.

This service is available on-site in hospitals and public health centres. Upon request, staff can be present at hospital rounds, medical appointments, and case conferences.

Indigenous Hospital Support Staff also gather traditional medicines, educate about ceremonial protocol, and are available to healthcare staff for consultation on a diverse range of Indigenous patient issues.

Patients and clients may also be asked about their healthcare experience to help ensure they receive the best possible healthcare.

Contact Details

Peter Lougheed Centre

Address
3500 26 Avenue NE
Calgary, Alberta
T1Y 6J4
Telephone
403-943-5603
Email
IndigenousWellnessCore@ahs.ca
Accessibility

On major bus route and lifts on site.

Getting There

Parking available

Peter Lougheed Centre parking map

Hours of Operation
Days of the Week

Monday
8:00 am - 4:15 pm

Tuesday
8:00 am - 4:15 pm

Wednesday
8:00 am - 4:15 pm

Thursday
8:00 am - 4:15 pm

Friday
8:00 am - 4:15 pm

Note

These services are not available on evenings and weekends. At these times, please contact the social worker at the hospital.

Access
Service Providers May Include
indigenous hospital support services
Eligibility

First Nations (Status and Non-Status), Metis and Inuit people and their families.

Service Access

Speak to your healthcare provider for a referral to the Indigneous Hospital liaison program or contact the onsite hospital Indigenous hospital liaison services.


Service Languages
Cree, Interpreter/Translation services
Service Locations
Also Known As
Acronym
AHC, AHL
Previous
Aboriginal Liaison Program, Indigenous Cultural Helper Services, Indigenous Health Coordinator Services, Indigenous Hospital Liaison Services, Indigenous Wellness Coordinator / Indigenous Hospital Liaison Services
Other
First Nations Health Liaisons Coordinator, Hospital Liaison and Traditional Wellness Counsello