Emergency Health Services

Provides ambulance response for emergency 911 requests in the community and inter-facility ground and air ambulance transport between healthcare facilities.

Provides emergency medical services (EMS) through a combination of EHS staff, contracts with municipalities, and contracts with private providers. Services include:

• receives requests for service from municipal 911 centres and dispatching the closest, most appropriate staff
• responds to requests for service with trained staff including paramedics, emergency medical technicians, and emergency medical responders
• provides care and treatment to sick and injured people in the community, which is guided by medically approved protocols
• transports people to an appropriate medical facility
• coordinates and completes the transfer of patients between healthcare facilities using ground and air ambulance resources
• other community healthcare activities including care in health facilities, prevention and education, care in the community, and home care