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Programs & Services

Continuing Care Access

 Location: North Zone and Area

A toll-free phone number for anyone with questions or referrals for continuing care services available through Alberta Health Services in the North Zone.

The North Zone Continuing Care Access (CCA) supports Albertans, health care providers and organizations to access continuing care services in Northern Alberta including:

  • Home Care
  • Rehabilitation Services such as Occupational Therapy and Physiotherapy
  • Alberta Aids to Daily Living (equipment/products)
  • Access to a Designated Supportive Living, Long Term Care and Respite
  • Adult Day Programs
  • Palliative and End of Life Care
  • Self-Managed Care
  • Navigating the health care system
  • Accessing services in other areas of the province

CCA has a toll free number staffed by Registered Nurses who will discuss your health care needs, complete an assessment and send a referral to the most appropriate AHS health care provider or service. The Registered Nurse may also provide callers with resources and supports available in their community.

Contact Details

North Zone and Area

Tollfree
1-855-371-4122
Fax
1-855-776-3805
Getting There

The map does not show the actual location of this Organization or Service.

Hours of Operation
Days of the Week

Monday
8:15 am - 8:00 pm

Tuesday
8:15 am - 8:00 pm

Wednesday
8:15 am - 8:00 pm

Thursday
8:15 am - 8:00 pm

Friday
8:15 am - 8:00 pm

Saturday
8:15 am - 4:30 pm

Sunday
8:15 am - 4:30 pm

Note

Open Statutory holidays, 8:15 am to 4:30 pm.
A 24/7 voicemail system is available to leave messages.
Access
Service Providers May Include
registered nurses (RNs)
Service Access

The call centre is answered by Registered Nurses who will complete intake and assessment and direct the caller to appropriate services.

Healthcare providers should consult the Alberta Referral Directory for service referral information.


Service Languages
Interpreter/Translation services
Also Known As
Acronym
CCA
Previous
Continuing Care Access Line (CCA)
Other
Day Support Program, Designated Supportive Living, Home Care, Long Term Care, Respite