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Programs & Services

Emergency Medical Services Palliative and End of Life Care Assess Treat and Refer Program

 Location: Alberta Wide

This program has been developed to support patients and their families who have chosen to receive palliative and end-of-life care at home.

This service links primary and palliative care resources in the community to collaboratively manage patients in a symptom crisis.

The program may be initiated by EMS, who arrive in the home after a 911 call from the patient or family, or by a clinician, who has assessed the patient (in the home or over the phone) and determines additional support is needed on an urgent basis.

The program brings an interdisciplinary team directly to the patient. EMS and the clinician work together, with the patient and the patient’s family, to provide care that aligns with the patient’s wishes and Goals of Care. They also have access to an on-call physician to determine the best treatment.

If possible, the patient will be supported to remain in their home. However, EMS will provide transport to the emergency department, if desired.

For further information see our website.

Contact Details

Alberta Wide

Getting There

The map does not show the actual location of this Organization or Service.

Hours of Operation
24 hour service
Service Providers May Include
doctors, licensed practical nurses (LPNs), occupational therapists (OTs), paramedics, physiotherapists (PTs), registered nurses (RNs), respiratory therapists

This program is for adults who are getting palliative and end-of-life care at home, supported by home care or other healthcare professionals. Treatments may be for the following palliative symptoms:

  • pain that gets worse
  • breathing problems
  • delirium (confusion)
  • nausea or vomiting
Service Access

Patients cannot directly access this service. Patients receiving palliative and end of life care in the community should access their primary or palliative care team, or 911, as they would routinely do if experiencing symptom crisis and require healthcare provider support.


The Government of Alberta provides funding to provide emergency medical services (EMS) to Albertans. Patients receiving palliative and end of life care are encouraged to apply for Palliative Coverage (administered by Alberta Blue Cross) so this EMS service is covered.

Patients are encouraged to apply for Palliative Coverage with Alberta Health (administered by Alberta Blue Cross), so services are covered.

Service Languages
Interpreter/Translation services