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Programs & Services

Ambulatory Complex Care Program

The Complex Care Program Ambulatory (CCP-Amb) stream is a specialized program aimed to improve and support the care of Children with Medical Complexity (CMC) who maintain connection to ACH subspecialties and are primarily cared for in the community and are not already receiving other complex care services. The aim is to help children and families thrive in the community.

Ambulatory Complex Care Program (Amb-CCP) is a stream that provides comprehensive support for patients who receive care in the hospital, community, or at home. The Amb-CCP team is composed of care coordinators and family resources specialists, who help patients and families with accessing and navigating the health care system and the resources and services they need. The service includes pediatric care coordination, which is a patient and family-centered, assessment driven, team-based activity designed to meet the needs of children and youth while enhancing the care giving capabilities of families and care teams. The Amb-CCP partners, alongside the referring care team, to coordinate care and addresses interrelated medical, social, developmental, educational, and financial needs to achieve optimal health and wellness outcomes for patients and families.

Services include:

  • collaborative goal-setting
  • care coordination across community and ACH
  • care planning support
  • link to other specialty resources
  • support for transition between care settings
  • information sharing with family, care providers, school, community, and others
  • navigating between stakeholders, identifying needs, and next steps with families
  • explore community activities
  • improve family access and supports
  • medical monitoring and information sharing

The team does not assume a primary care / therapy team role. Amb-CCP requires active participation from the patient’s care team(s) (e.g., social work, physician, family, school team).

Contact Details

Alberta Children's Hospital

28 Oki Drive NW
Calgary, Alberta
T3B 6A8

This facility is wheelchair accessible and has an elevator on site


Getting There

Parking map

Hours of Operation
Days of the Week

8:00 am - 4:15 pm

8:00 am - 4:15 pm

8:00 am - 4:15 pm

8:00 am - 4:15 pm

8:00 am - 4:15 pm

Service Providers May Include

Child / Youth Inclusion:

  • Biomedical Complexity (medical and / or behavioral conditions that impact two or more body systems - chronic, multisystem)
  • functional limitation - multiple medical conditions with significant functional and / or adaptive impairment
  • high service / resource utilization and service needs spanning multiple ACH clinic(s) subspecialties and government ministries / programs
  • high intensity direct care requirements that patient and caregiver need and it's impact on family functioning [e.g., financial, time demands, appointments, and unmet care needs] and complex family concerns may be present
  • who require more support, which cannot be provided by specialized or community resources, and which negatively affects the well-being of the patient and their family

Child / Youth Exclusion:

  • 18 years and older
  • referral for acute medical and mental health crisis emergency
Service Access

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Service Languages
Interpreter/Translation services
Also Known As
Amb-CCP, CCP-Amb
Ambulatory Complex Care Program, Complex Care Program - Ambulatory, Integrated Outpatient Complex Care Program