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Programs & Services


Continuing Care Access

Offers telephone information, screening and referrals for individuals who require access to Continuing Care services including Home Care, Supportive Living, Palliative, Day Program and Facility Living programs.

Provides a central telephone number and assistance for people who require access to Continuing Care services in the Edmonton area, including:

  • Home living
  • Day Programs / CHOICE (Comprehensive Home Option of Integrated Care for the Elderly)
  • Alberta Aids to Daily Living (equipment surg supplies)
  • Access to Supportive living
  • Access to Facility Living (Long-Term Care)
  • Edmonton Zone Palliative Care Program

Contact Details

Edmonton Zone and Area

Telephone
780-496-1300 (Intake)
Fax
780-496-8438
Getting There

The map does not show the actual location of this Organization or Service.

Hours of Operation
Days of the Week

Monday
7:00 am - 4:00 pm

Tuesday
7:00 am - 4:00 pm

Wednesday
7:00 am - 4:00 pm

Thursday
7:00 am - 4:00 pm

Friday
7:00 am - 4:00 pm

Note

Regular business hours are Monday - Friday 7:00 AM - 4:00 PM

 

After hours support is available from 4:00 PM - 11:45 PM Monday to Friday, and Saturday and Sunday 7:00 AM - 11:45 PM 

Access
Service Providers May Include
administrative supports, registered nurses (RNs)
Eligibility

Anyone living in Alberta with a valid provincial health-care card (or registration in progress) can be assessed for Continuing Care services. Each client will be individually assessed.

Service Access

Consent, Alberta Health Care number and current demographic information is required.


Wait Times

Preliminary information is initially received by Administrative Support staff. Calls are then returned based on priority. Calls are typically returned within 7 days, however call-back times can vary depending on call volumes. Call-backs are made between the hours of 07:00AM and 10:30PM - Please ensure unavailable times are specified during initial call.

Service Languages
Interpreter/Translation services
Also Known As
Acronym
CCA
Previous
Community Care Access
Other
Home Care Access