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Programs & Services


Health Shared Services (HSS) Privacy Office

 Location: Alberta Wide

Provides privacy advice, responsible for PIAs, processes access to information requests under ATIA and POPA, and investigates privacy concerns, incidents, and breaches involving all Alberta healthcare organizations' facilities and employees.

HSS is subject to Alberta’s Access to Information Act (ATIA), Protection of Privacy Act (POPA) and Health Information Act (HIA) legislation and must protect your personal and health information and when applicable may investigate privacy incidents involving your personal information or your health information.

Personal Information includes, but is not limited to, employee demographics, benefits, payroll, employment and education history and unique identifiers (e.g. SIN, driver’s license, employee ID).Health Information includes, but is not limited to, patient name, DOB, PHN, ULI, healthcare provider, diagnostic and treatment information.

HSS’s Privacy Office is responsible for processing information requests under ATIA and POPA, answering general privacy related questions under ATIA, POPA and HIA, and when applicable, investigating suspected and confirmed privacy breaches involving all Alberta healthcare organizations' facilities and employees as it relates to your personal information or health information.

The following queries are not handled by the HSS Privacy Office:

  • requests from former / current employees for personal information - call HR Contact Centre
  • requests for health information regarding an Alberta healthcare organizations' program or service - contact the service area directly or call the health information management department at the facility.
  • requests for name / address change, update first with Alberta Health Care Insurance Plan. You are encouraged to validate your information when you seek a health care service to ensure that all systems are up to date.

Contact Details

Alberta Wide

Fax
1-877-573-5107
Email
privacy@ahs.ca
Getting There

The map does not show the actual location of this Organization or Service.

Hours of Operation
Days of the Week

Monday
8:00 am - 4:00 pm

Tuesday
8:00 am - 4:00 pm

Wednesday
8:00 am - 4:00 pm

Thursday
8:00 am - 4:00 pm

Friday
8:00 am - 4:00 pm

Note

Closed weekends and holidays

Access
Service Access

If you have reason to believe that your personal information or health information has been collected, used or disclosed in a manner that does not align with HIA you may contact HSS Privacy to file a concern by emailing privacy@healthsharedservices.ca or privacy@hssab.ca.

If you wish to request information subject to ATIA or POPA, you may submit your request at Information Requests | Alberta Health Services.

Fees

Fees will be charged in accordance with the Access to Information Act and Protection of Privacy Act or by the facility for health information in accordance with the Health Information Act.

Partners

Partners/affiliations

Acute Care Alberta (ACA), Alberta Health Services Provincial Health Corporation (AHS-PHC), Alberta Health Services Regional Health Authority (AHS-RHA), Alberta Precision Laboratories (APL), Assisted Living Alberta (ALA), Cancer Care Alberta (CCA), Emergency Health Services (EHS), Give Life Alberta (GLA), Recovery Alberta (RA), Primary Care Alberta (PCA)

Also Known As
Previous
Alberta Health Services (AHS) Privacy Office