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Programs & Services

Interpretation and Translation Services

The organization provides professional medical interpretation and translation services to support patients, families, and care partners who communicate in a language other than English, in more than 240 languages, helping ensure safe, accurate, and equitable access to care.

Our phone and video interpretation services connect you with trained medical interpreters. On-demand, phone interpretation is available in 240 languages, video interpretation is available in over 40 languages. Please note not all languages will be available on demand at all times of day. Pre-booking an interpreter may be required. In-person interpretation is also possible, but you need to ask in advance.

Translation services are also available on request for medical documents, AHS teaching materials, and so on, from English into other languages or other languages into English.

Access
Service Access
Appointments and services are available in over 240 languages. Patients should advise their AHS health care providers that they require interpretation. This includes calls to Health Link.

Patients, families and AHS staff are responsible to identify that an interpreter is needed and determine the specific language and dialect. The AHS staff member arranges and accesses phone, video or in-person interpreter for their interactions with the patient. Contact our service by email on how to access an interpreter, or access information available on internal AHS website.

Partners

Partners/affiliations

Primary Care Alberta, Acute Care Alberta, Recovery Alberta, Assisted Living Alberta, Covenant Health, Alberta Precision Laboratories, Public Health, Cancer Care Alberta, Emergency Health Services Alberta, Carewest, Capital Care, HealthLink 811

Service Locations
Also Known As
Acronym
OPI, VRI
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Interpretation & Translation Services
Other
AHS Interpretation & Translation Services, In person interpreter, Interpreter, Language access, Translation of documents, Translator, interpretive service, phone and video interpretation, phone interpretation, phone interpretive services, professional medical interpreter, video interpreter, video remote interpretation