Goal 1: Improve Patients’ & Families’ Experiences

To achieve better health for all, we must take a different approach to the planning and design of services, ensuring our health system is integrated and co-ordinated between providers and patients. This will improve the experiences of patients and will lead to improved clinical practice, a more co-ordinated approach to team-based care, and more satisfied patients and staff.

Objective 1

We will work to make the transition from hospital to community-based care options more seamless (Enhancing Care in the Community).

• Implement Enhancing Care in the Community to shift some services out of busy hospitals and into the community.
• Increase capacity in continuing care by enhancing home care supports in communities across Alberta and, where appropriate, adding additional continuing care spaces.

Objective 2

We will strive to make it easier for patients to move between primary, specialty and hospital care.

• Work in partnership with Alberta Health to better support integration across the continuum of patient care and support patients along their respective clinical pathways.

Objective 3

We will respect, inform and involve patients and families in their care while in hospital.

• Continuing to apply our Patient First Strategy will enable us to advance healthcare by empowering and supporting Albertans to be at the center of their healthcare teams.

Objective 4

We will work to improve access to community and hospital addiction and mental health services for adults, children and families.

• Focus on better integration of addiction and mental health services across the continuum, including use of virtual technology-based solutions with a focus on vulnerable and rural populations.
• AHS continues to work together with Alberta Health, health professionals, first responders, law enforcement and community organizations, to address the opioid crisis and other emerging substances and offer programs, services and supports that reach Albertans.

Goal 2: Improve Patient & Population Health Outcomes

We encourage Albertans to be co-partners in health. To reflect this, we actively engage with patients and families, staff and physicians, volunteers, local communities and other health partners. Together, we are building a health system that gives patients control over factors that affect their health, improves service quality, promotes leading practices, consistently applies standards, and increases local decision-making.

Objective 5

We will strive to improve health outcomes through clinical best practices with a focus on wait times and access.

• Continued focus and progress on access improvement (reduced wait times) initiatives across the whole patient journey including surgery, cancer care, emergency departments, continuing care and mental health services.
• Increase the capacity for evidence-informed practice and policy through clinical information systems, enhanced data sharing, research, innovation, health technology assessment and knowledge translation.

Objective 6

We will work to improve the health outcomes of Indigenous People in areas where Alberta Health Services has influence.

• Support reducing the health gap between Indigenous and non-Indigenous peoples by developing population and public health initiatives, including increasing the number of Indigenous communities that receive appropriate health services.
• Support the improvement of: women’s health; maternal, infant, child and youth health; and, the health of the vulnerable and those in need or expressing need.

Objective 7

We will work to reduce and prevent incidents of preventable harm to patients in our facilities.

• Reduce preventable harm through various initiatives such as the Patient Safety Plan, antimicrobial stewardship program, equipment cleaning program, and hand hygiene practices.

Objective 8

We will focus on health promotion and disease and injury prevention with an emphasis on childhood immunization.

• Support health protection initiatives in the areas of environmental public health, food safety, immunization, and infection prevention controls.
• Actively contribute and lead, where appropriate, in the management of health crises and disease outbreaks.

Goal 3: Improve the Experience & Safety of Our People

We have a skilled and dedicated workforce of health professionals, support staff, volunteers and physicians who promote wellness, prevent disease and injury, and provide healthcare to a diverse population every day. We also host students from universities and colleges, providing clinical education experiences.

Objective 9

We will strive to improve our workforce engagement.

• Create an adaptable and resilient workforce, building leadership capabilities and effectively engaging our staff, physicians and volunteers.
• Enable all regulated health professionals to work to their full scope of practice.

Objective 10

We will work to reduce disabling injuries in our workforce.

• Foster an inclusive workplace that supports the health and safety of our people, and builds a culture where people enjoy what they do and remain committed to the purpose of helping others.

* Employee engagement rate is based on a five-point scale, with one being ‘strongly disagree’ and five being ‘strongly agree’ for overall satisfaction AHS employees responded about the work they do at AHS.

** Disabling injury rate is the count of disabling injury claims per 200,000 hours based on Alberta Health Services (AHS) paid hours. A disabling injury is defined as any Workers Compensation Board (WCB) claim resulting in lost time and/or modified work.

Goal 4: Improve Financial Health & Value for Money

As we face service and cost pressures, we will continue our efforts to manage expenditure growth and to maximize the value of each dollar we spend to remain within provincial budget targets. We have to evolve and adapt to a changing system with increasing demands. This requires innovation to work differently, while maintaining quality and safety. We must also make difficult decisions in the coming years to contain costs and become sustainable, and guide future planning to reach positive financial health.

Objective 11

We will work to improve efficiencies through implementation of operational and clinical best practices while maintaining or improving quality and safety.

• Consider and pursue new service pathways and models of care which would see care delivered in the community in partnership with Alberta Health, other ministries, the voluntary and commercial sector, and communities in both their development and implementation.
• Focus on quality and health outcomes as priorities of the Strategic Clinical Networks by reducing inappropriate variation in service delivery and development, and application of consistent clinical standards and service specifications across AHS.

Objective 12

We will work toward integrating clinical information systems to create common, comprehensive patient records (Connect Care).

• Implement Connect Care to provide a single AHS health record for every Albertan.
• Improve access to information by supporting Alberta Health in enhancing and expanding Alberta Netcare, MyHealth Records, and MyAHS Connect to assist Albertans in taking an active role in managing their health.

CIHI = Canadian Institute for Health Information* Addressed only through attrition
** AHS general ledger