Duties

Administrative Support I: files documents; opens, sorts, and prepares incoming and outgoing mail; operates photocopiers, fax machines, computer scanners; answers telephone calls and takes messages or redirects calls; gathers and inputs data

Administrative Support II: greets patients, visitors and staff; answers telephone calls and handles basic inquiries; collects money, issues receipts and reconciles bank deposits; searches for requested information; maintains health record file systems and prepares patient files; keeps work area properly stocked with supplies

Administrative Support III: books clients for medical specialist visits and diagnostic tests; maintains databases including patient information, purchase orders, equipment inventory and timekeeping; interviews patients to obtain demographic and health information; responds to internal and external inquiries relating to procedures, records and clinical operations

Administrative Support IV: schedules staff shifts and patient appointments; prepares reports such as system financial reports, equipment inventory reports and waitlist management reports; enters employee time records and handles payroll inquiries; handles client service issues and complaints; processes accounts payable/receivables and external billings

Administrative Support V: provides functional direction to small team of departmental staff; performs a variety of human resources functions including conducting interviews and providing input for performance reviews; manages large site schedules such as operating rooms or bed allocations; identifies and resolves issues and trends affecting the department

Administrative Support VI: supervises a large group of clerical staff; monitors achievement of staff goals and coaches on performance; performs a variety of human resources functions including conducting interviews and providing input for performance reviews; develops workflow and trains staff; develops multifaceted reports and queries in support of management decision-making

Make a Difference

• Greet patients and staff, answer questions, and help direct people to where they need to go
• Attend to routine and organizational tasks in support of healthcare professionals
• Ensure both staff, contractors, suppliers, etc. are properly paid for their products and services
• Help staff manage schedules and help patients with scheduling changes

Work Collaboratively

• Interact with patients, visitors, volunteers, and staff
• Work with other support staff, healthcare administration, and healthcare professionals
• Work in a variety of facilities including hospitals, medical centres, and administrative buildings

Grow Your Career

• Additional responsibilities and duties with higher classifications
• Additional training and education
• Healthcare leadership and management
• Health system administration