What does this job look like at AHS?
Administrative support perform various tasks supporting an office or program. At AHS, there are six levels of administrative support positions. The responsibilities increase depending on the position level.
- Administrative Support I: files documents; opens, sorts, and prepares incoming and outgoing mail; operates photocopiers, fax machines, computer scanners; answers telephone calls and takes messages or redirects calls; gathers and inputs data
- Administrative Support II: greets patients, visitors and staff; answers telephone calls and handles basic inquiries; collects money, issues receipts and reconciles bank deposits; searches for requested information; maintains health record file systems and prepares patient files; keeps work area properly stocked with supplies
- Administrative Support III: books clients for medical specialist visits and diagnostic tests; maintains databases including patient information, purchase orders, equipment inventory and timekeeping; interviews patients to obtain demographic and health information; responds to internal and external inquiries relating to procedures, records and clinical operations
- Administrative Support IV: schedules staff shifts and patient appointments; prepares reports such as system financial reports, equipment inventory reports and waitlist management reports; enters employee time records and handles payroll inquiries; handles client service issues and complaints; processes accounts payable/receivables and external billings
- Administrative Support V: provides functional direction to small team of departmental staff; performs a variety of human resources functions including conducting interviews and providing input for performance reviews; manages large site schedules such as operating rooms or bed allocations; identifies and resolves issues and trends affecting the department
- Administrative Support VI: supervises a large group of clerical staff; monitors achievement of staff goals and coaches on performance; performs a variety of human resources functions including conducting interviews and providing input for performance reviews; develops workflow and trains staff; develops multifaceted reports and queries in support of management decision-making
Administrative support are located in a number of different facilities including hospitals and medical centers. They may work full-time or part-time hours. Shift schedules may include a combination of day, evening and weekend shifts.
Administrative support spend the majority of the day fulfilling routine and repetitive tasks. Administrative support should be comfortable working with computers. They should enjoy providing customer service, as they frequently interact with clients and staff.