Communication Access

Imagine Struggling to Hear, Understand, or Convey Your Health Needs

1 in 6 Albertans have speech, language or hearing difficulties. Without Communication Access, they face more hospital visits, more preventable adverse events, and poorer health outcomes.

Communication Is a Basic Human Need and an Essential Human Right

Together, we can make every site, service, and interaction safer and more accessible.

Communication Access is what we do to improve two-way communication with patients who have speech, language and hearing needs. Using basic strategies, we partner with people who have communication needs to improve their healthcare experience and outcomes.

When we equip healthcare providers with education, strategies, and tools, patients and families are more likely to have:

  • Accurate diagnosis
  • Appropriate treatments
  • Improved pain management
  • Greater mobility
  • Enhanced quality of life

They also experience:

  • Less emergency visits & long-term care placements
  • Shorter hospital stays
  • Increased adherence with care plans
  • Fewer preventable adverse events.
  • Less hospital redamissions

Simple Ways You Can Help

Use the six helpful strategies described in five-minute Communication Access video in day-to-day conversations with patients.

Display the Communication Access Poster in your staff and patient areas.

Display the Communication Access Symbols helps people with communication difficulty know that you will do what you can to accommodate them.

Read our overview of the impacts of communication needs and Communication Access.

Learn more about Communication Access and resources available to you by visiting our pages below.

Healthcare Professionals

Learn about the impact communication needs have on health outcomes and more.

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Tools, Resources & Webinars

Browse tools and resources for specific communication needs.

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