EMS Patient Experience Survey

Alberta Health Services (AHS) commitment to patient-focused care is reflected in the latest quarterly survey of patients who received care from Emergency Medical Services (EMS). The 2018/19 1st & 2nd quarter survey of 1,596 patients found:

• 96% of patients expressed an overall satisfaction in EMS
• 97% had confidence in the medics
• 96% agreed that the ambulance arrived in a reasonable amount of time
• 98% agreed the medics were courteous
• 96% agreed that they felt as safe as possible in the care of medics

Patients also answered questions regarding their experience after dialling 911

• 98% agreed that the call to dispatch was answered promptly
• 97% agreed the call taker was courteous
• 98% agreed the dispatch instructions were easy to understand

The survey results are a direct product of the outstanding work of the men and women on the front line providing emergency medical services to Albertans.

2018/19

• 2018/19 1st Quarter & 2nd Quarter Patient Experience Survey

2016/17

• 2016/17 1st Quarter Patient Experience Survey
• 2016/17 2nd Quarter Patient Experience Survey
• 2016/17 1st Quarter Patient Experience Survey

2015/16

• 2015/16 4th Quarter Patient Experience Survey
• 2015/16 3rd Quarter Patient Experience Survey
• 2015/16 2nd Quarter Patient Experience Survey
• 2015/16 1st Quarter Patient Experience Survey

2014/15

• 2014/15 4th Quarter Patient Experience Survey
• 2014/15 3rd Quarter Patient Experience Survey
• 2014/15 2nd Quarter Patient Experience Survey
• 2014/15 1st Quarter Patient Experience Survey

2013/14

• 2013/14 4th Quarter Patient Experience Survey
• 2013/14 3rd Quarter Patient Experience Survey
• 2013/14 2nd Quarter Patient Experience Survey
• 2013/14 1st Quarter Patient Experience Survey

2012/13

• 2012/13 4th Quarter Patient Experience Survey