EMS Patient Experience Survey
Alberta Health Services (AHS) commitment to patient-focused care is reflected in the latest quarterly survey of patients who received care from Emergency Medical Services (EMS). The 2016/17 3rd quarter survey of 2,220 patients found:
- 96% of patients expressed an overall satisfaction in EMS
- 97% had confidence in the medics
- 94% agreed that the ambulance arrived in a reasonable amount of time
- 98% agreed the medics were courteous
- 97% agreed that they felt as safe as possible in the care of medics
Patients also answered questions regarding their experience after dialing 911
- 98% agreed that the call to dispatch was answered promptly
- 97% agreed the call taker was courteous
- 98% agreed the dispatch instructions were easy to understand
The survey results are a direct product of the outstanding work of the men and women on the front line providing emergency medical services to Albertans.
2016/17
2015/16
2014/15
2013/14
2012/13
