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PADIS Service Hours Changing


Alberta & NWT




Effective July 10th, 2019 the hours of operation for two services within the Poison and Drug Information Service (PADIS) will be adjusted:

PADIS Poison line services will continue to operate 24 hours a day, seven days a week. PADIS can be reached by calling 1-800-332-1414 in Alberta and the Northwest Territories or 1-866-454-1212 in Saskatchewan. For more information on all of our services please visit or email us at

Drug Information for Health Professionals line is no longer available. 

  • One-time requests for a compounding recipe from the AHS compounding manual will still be handled by PADIS. Please email your request to and we will respond by the next business day.
  • Health professionals needing information, research or advice have other channels to obtain this information. 

Medication and Herbal Preparation Advice Line (MAHPAL) will be available from 1700 to 0900 seven days per week. Outside of these hours callers will need to contact their pharmacist, family physician or specialist physician for advice.