Performance Measures

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Annual Report (Q4) | Archive
(Note: Q4 year to date results for 2019-20 are included in the 2019-20 Annual Report)

In July 2017, AHS publicly released the 2017-2020 Health Plan and Business Plan, which is the principle guiding and strategic document for AHS. As we move forward with the goals and objectives outlined in the 2017-2020 Health Plan and Business Plan, we recognize the need to track and measure our progress and success as a healthcare organization.

AHS creates a performance report each quarter as part of our accountability requirements to Alberta Health and also to share our progress with Albertans. We currently track 13 measures which align with the 12 objectives outlined in the AHS 2017-2020 Health Plan and Business Plan.

These 13 performance measures are used to monitor how our health system is performing. 11 measures are reported quarterly and two are reported annually and will be included in the year-end AHS Annual Report. Definitions of the performance measures can be found here.

There are a number of additional measures AHS monitors to help inform other areas of the health system. These Monitoring Measures do not have targets; however they are familiar and of interest to Albertans. They include a broad range of indicators that span the continuum of care, such as population and public health; primary care; continuing care; mental health; cancer care; emergency department; and surgery. AHS continues to monitor these measures to help support priority-setting and local decision-making. These additional measures are tactical as they inform the performance of an operational area or reflect the performance of key drivers of strategies not captured in the Health Plan.

In areas where we have already met or exceeded targets, we will continue to strive for more improvement. We are focused on areas that still need work.

Performance Measures Overview

These measures are grouped according to the 2017-2020 Health Plan and Business Plan goals and objectives.

Note: Due to COVID-19, 2018-19 data is not comparable to 2019-20, therefore, trending is not provided.

Goal 1: Improve Patients’ & Families’ Experiences


  • Make the transition from hospital to community-based care options more seamless
  • Make it easier for patients to move between primary, specialty and hospital care
  • Respect, inform, and involve patients and families in their care while in hospital
  • Improve access to community and hospital addiction and mental health services for adults, children and families


of people placed in Continuing Care in 30 days


of bed days are used by people whose care needs could be met by an Alternate Level of Care


physician specialty services with eReferral Advice Request since 2017; two were added this year

Target: 61%

Target: 13%

Target: 20


of patients say they are Satisfied with their Hospital Experience

14 Days

90% of people received their first appointment to Addiction Outpatient Treatment within 14 days

Q3YTD 2019-20
Target: 85%

Q3YTD 2019-20
Target: 10 days

Goal 2: Improve Patient & Population Health Outcomes


  • Improve health outcomes through clinical best practices
  • Improve health outcomes of Indigenous peoples in areas where AHS has influence
  • Reduce and prevent incidents of preventable harm to patients in our facilities
  • Focus on health promotion and disease and injury prevention with an emphasis on childhood immunization


Unplanned Medical Readmissions to hospital with 30 days of being discharged


The gap between the First Nations and Non First Nations Perinatal Mortality rate has widened from 3.23 (2018) to 6.24 (2019)


Hand Hygiene compliance rate for AHS healthcare workers

Q3YTD 2019-20
Target: 13.2%

Target: AHS' focus is to reduce gap between First Nations and Non-First Nations

Target: 90%


of children received the required dose of DTaP-IPV-Hib* immunization by age 2


of children received the required does of MMR* immunization by age 2

Target: 84%

Target: 90%

*DTaP-IPV-Hib: Diphtheria / Tetanus / acellular Pertussis, Polio, Haemophilus influenzae type b

*MMR: Measles, mumps, rubella

Goal 3: Improve the Experience & Safety of Our People


  • Improve our workforce engagement
  • Reduce disabling injuries in our workforce

3.57 (out of 5)

Our Engagement Rates were above average compared to other Canadian workplaces (2019-20)


Disabling injury rate per 100 full time equivalents for the province remained stable from the same period last year

Target: 3.67

Q3YTD 2019-20
Target: 3.30

Goal 4: Improve Financial Health & Value for Money


  • Improve efficiencies through implementation of operational and clinical best practices while maintaining or improving quality and safety
  • Integrate clinical information systems to create a common comprehensive patient record


of nursing units at AHS' 16 largest sites are Achieving Best Practice Targets

Connect Care

Major milestones for Connect Care were met in 2019-20.

Target: 45%

There is no AHS measure identified for clinical information systems. We will monitor our progress over the next three years through the accomplishment of our actions.