AHS Performance Report / Annual Report

The AHS Health Plan & Business Plan is a public accountability document that describes at a strategic level the actions AHS will take in carrying out its legislated responsibilities to deliver quality health services. The 2020-22 Health Plan & 2021-22 Business Plan was developed with guidance and direction from Alberta Health and aligns to the Ministry of Health 2021-24 Business Plan, the Blue Ribbon Panel on Alberta's Finances report and the AHS Performance Review.

Enhancing performance across the healthcare delivery system requires regular monitoring. Performance Reports serve as accountability mechanisms that ensure transparency with Alberta Health and to the public regarding AHS' performance, results and progress.

Performance Metrics

AHS has 17 performance metrics to monitor progress on objectives. 15 metrics are reported quarterly; one measure is reported annually; one metric is reported when it becomes available, following a scheduled organization-wide survey.

The 2021-22 AHS Annual Report outlines AHS' progress from April 1, 2021 to March 31, 2022. Results are based on comparison with the same time period last year, and may or may not indicate statistical significance. View definitions of the performance metrics.

Additional information and supporting data can be found in the Supplemental Information to the 2021-22 AHS Annual Report.

Monitoring Measures

AHS also continues to monitor a number of metrics that are not captured in the Health Plan. Monitoring Measures do not have targets, but are familiar and of interest to Albertans. These measures span the continuum of care and are used by AHS to support priority-setting and decision-making.

These additional measures are tactical and reflect the performance of key drivers of strategies not captured in the Health Plan. While these additional measures were areas of focus in previous Health Plans, we continue to monitor them to ensure long-term success as we focus on new strategies to improve the healthcare delivery system.

Performance Metrics – Dashboard

Year-end results for AHS’ performance metrics are summarized below. Results are reported as ‘improved’ if there is a three per cent or greater relative change in a desirable direction when compared to the same time period last year; ‘deteriorated’ if the three per cent or greater relative change is in an undesirable direction; otherwise, results are reported as ‘stable’.

Goal 1: Improve the Experiences of Patients & Families


of people placed in continuing care in 30 days


of bed days used by alternate level of care patients


users registered on MyAHS Connect Portal1

2021-22 Result: Improved

2021-22 Result: Improved

2021-22 Result: Improved1


of patients satisfied with their hospital experience


of mental health patients readmitted to hospital within 30 days

Q3YTD 2021-22 Result: Stable

Q3YTD 2021-22 Result: Deteriorated

Goal 2: Improve Patient & Population Health Outcomes


of hip surgeries performed with 182 days


of knee surgeries performed within 182 days2


of cataract surgeries performed within 112 days

2021-22 Result: Stable

2021-22 Result: Deteriorated

2021-22 Result: Improved


Albertans received at least one dose of COVID-19 vaccine


hospitalizations (per 100,000 pop.) for ambulatory care sensitive conditions


hand hygiene compliance rate for AHS healthcare workers

2021-22 Result: Improved1

2021-22 Result: Deteriorated

2021-22 Result: Stable

Goal 3: Improve the Experience & Safety of Our People

3.57 (out of 5)

AHS employee engagement rate


disabling injuries per 200,000 hours worked by AHS employees

(2019-20) Result: Improved2

Q3YTD 2021-22 Result: Improved

Goal 4: Improve Financial Health & Value for Money


change in annual operational expenditure3


per standard hospital stay

Achieved Target: 3.9%

2021-22 Result: Improved


ratio of acute inpatient days to the expected length of stay


of patients4 readmitted to hospital within 30 days

2021-22 Result: Stable

Q1YTD 2021-22 Result: Stable


1. This is a cumulative measure; result indicates continuous increase over time.

2. Compares 2019-20 to 2016-17 survey.

3. Excludes incremental COVID-19 related expenses.

4. Includes medical, surgical, pediatric and obstetrical patients.