Patient & Visitor Services

Staying Connected

Hearing Impaired Assistance

A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements.

Language Interpretation

Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.

Patient Information

Find Patients, Patient Location Services, Visitor Information

Patient Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email.


Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited.

Wireless Internet

Wireless Internet is accessible in the Robbins Pavilion for patients and their families. To access, select “healthspot” from the list of available networks, open a web browser, read the acceptable use policy, and select “Accept”.

Food Services

Vending Machines

Vending machines are available beside the entrance to the cafeteria, and in the Emergency Department on the main level. They offer a selection of beverages and light snacks.

Food Trucks

Through the summer months, food trucks can often be found between the Robbins Pavilion and the Women’s Centre.

Food Court

Located on the basement level of the hospital offering a full range of hot and cold meals, snacks and beverages.



Bank machines can be found in the lobby of the Robbins Pavilion, at the Royal Alexandra Hospital main entrance, or in the Food Court.


A Rexall Pharmacy is located inside the main entrance of the Royal Alexandra Hospital, and can fill out-patient prescriptions.

Gift Shops

The Royal Alexandra Hospital Women’s Auxilary operates two gift shops selling flowers, reading material, music, personal items, and more. They are located in the lobby of the Robbins Pavilion, and in the lobby of the Royal Alexandra Hospital at the main entrance.