Patient & Family Centred Care

At the South Health Campus (SHC), Patient & Family Centred Care means working in partnership with patients, family members and citizens in the planning, delivery and evaluation of health services.

Patient and family centred care means

• patients and families are full partners in care,
• a supportive and respectful environment for patients, families and providers to promote wellness and teamwork,
• community of mutual respect, and
• supportive relationships with businesses, organizations and associations who enhance the well-being of patients, families, staff, physicians and the community.

Examples of patient and family centred care at SHC

• Name, Occupation & Duty (NOD): Staff will introduce themselves by their name, occupation and role when caring for patients and family.
• Family Presence: Family and friends are integral to the patient's healing process and are welcomed as essential members of the healthcare team. A family member/support person is welcome to stay overnight on most inpatient units. Family/support person(s) are defined by the patient.
• Visiting Patients: Visitors' presence can positively affect the patient's overall well-being. Visiting is encouraged and supported during visiting hours.
• Patient & Citizen Engagement: The Citizen Advisory Team brings the perspective and voice of patients, families and communities in the planning, operations and evaluation of programs, services and facilities at South Health Campus.
• Way-Finding: Way-finding involves acknowledging where you are and your destination, and following the best route to that targeted place. It also involves reversing the process to find your way back out.