Compassionate Exemptions from Quarantine

novel coronavirus (COVID-19)

Last Updated: November 17, 2020

Alberta Health and Alberta Health Services have established a process for persons seeking exemption from either federal and/or provincial quarantine to visit a patient, client or resident who is receiving critical care for a life-threatening illness or imminent end-of-life care at an AHS, Covenant or continuing care facility or in a home setting.

This applies to all AHS and non-AHS facilities, including acute care, continuing care, hospice and home settings where staff, contractors or subcontractors are providing care.

This process does not apply if the person requesting exemption is symptomatic or has COVID-19 as they are no longer in quarantine and are required under Section 6 of CMOH Order 28-2020 to isolate.

Questions? Review our FAQ.

To request a visit with a loved one, follow the steps below based on your circumstances.

Facility (Acute Care, Continuing Care, Hospice) Exemption|Non-Facility (Home Setting) Exemption|Exemption When Coming From Outside of Canada

Facility (Acute Care, Continuing Care, Hospice) Exemption

To make a request to visit a loved one in an acute care, continuing care or hospice setting:

  1. Review the CMOH Exemption.
  2. Speak with a member of the healthcare team to request a visit. The request may be initiated by the patient, client or resident, their alternate decision maker, or the person requesting to visit.
  3. The healthcare team will work with the requester to complete the Safe Visitation Site Approval Checklist – Facility.
  4. The person making the request must:
  5. The healthcare team will follow their defined authorization process and approve or deny the request.
  6. They will then inform the requestor of the decision.
  7. The person making the decision will communicate it to the appropriate Alberta Health and Alberta Health Services teams.

Non-Facility (Home Setting) Exemption

To make a request to visit a loved one in a home setting:

  1. Review the CMOH Exemption.
  2. Speak with a member of the healthcare team to request a visit. The request may be initiated by the patient or client, their alternate decision maker, or the person requesting to visit.
  3. The healthcare team will work with the requester to complete the Safe Visitation Site Approval Checklist – Non-Facility.
  4. The person making the request must:
  5. The homeowner or registered tenant, in consultation with the healthcare team, will approve or deny the request.
  6. They will then inform the requestor of the decision.
  7. The person making the decision will communicate it to the appropriate Alberta Health and Alberta Health Services teams.

Exemption When Coming From Outside of Canada

If you are travelling to Alberta from outside Canada for a compassionate reason, you will need both provincial and federal exemptions from mandatory quarantine. You must receive advance approval from the Public Health Agency of Canada before travelling to and entering Canada.

Please Note:

  1. An individual who has entered Alberta under the Travel Pilot is NOT ELIGIBLE to seek compassionate exemption through this process.
  2. If an exemption under this process has been granted but the client/resident/patient has moved to another address, a second exemption must be sought for the new address.
  3. An essential service worker with an existing federal exemption does not require an additional federal exemption.

Follow these steps to request a visit with a loved one:

  1. Speak with a member of the healthcare team to request a visit. The request may be initiated by the patient or client, their alternate decision maker, or the person requesting to visit.
  2. At the same time, follow the provincial exemption process that applies to you:
    • Request to visit a loved one in a facility (acute care, continuing care or hospice).
    • Request to visit a loved one in a non-facility (home setting).
  3. The healthcare team will work with you to complete the following federal forms:
  4. Once complete, the requestor will submit both federal forms to the Government of Canada. Upload submission on the federal portal (have all documents ready to upload).
  5. The requestor will be informed of the decision by the Government of Canada. The federal inbox is monitored 24 hrs per day and the person will receive either an approval or denial.

Note: There may be circumstances when a visit cannot be accommodated because of operational considerations (e.g. unit or facility is on outbreak). Our teams will work with you to support your visit on a different day/time or arrange for virtual visitation as needed via phone, video calls or chat apps.