Emergency Medical Services

Emergency Medical Services

About EMS

Alberta Health Services (AHS) Emergency Medical Services (EMS) brings care to people and people to care.

Every year, more than 5,600 EMS professionals support nearly a half a million emergency and transfer calls, both on the ground and in the air.

From the emergency communications officers (ECOs) who answer the phone when you call for an ambulance, to the front line paramedics who respond to help, AHS EMS works together to make sure Albertans get the right care, in the place, at the right time.

Improving EMS Response Times

We are working to improve EMS response times and ensure Albertans needing emergency care, get that care. (more…)

2023/24 EMS Operating Plan

The 2023/24 EMS Operating Plan sets organizational expectations and direction for EMS. By helping EMS be more structured and intentional in what we do and how we do it, it will also form the basis of what we report on and are held accountable to, ultimately strengthening our organization so we are better able to care for our patients and our people.

Informed by reports and Service Plan inputs, the plan is designed to operationalize projects through 12 months of priorities that are sequenced and prioritized for greatest impacts on improving response times.

EMS Performance

Alberta Health Services (AHS) Emergency Medical Services (EMS) is constantly working to improve the high quality care Albertans receive every day.

Latest Performance Information

Latest News

Discover AHS EMS

Ask a Paramedic

Ask a Paramedic is an opportunity for Albertans to learn more about AHS EMS and the care it provides.

Your EMS

A behind the scenes look at the men and women who provide this care, as well as the equipment, tools and programs used to help ensure you get the right care, in the right place at the right time.

Thank a Paramedic

Pay tribute to over 4,000 life-saving paramedics across Alberta. Show your appreciation by sending a thank you note now.

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