Connect Care Provider Portal

Connect Care

Alberta Health Services (AHS) would like to welcome healthcare providers to participate and engage with Connect Care, a new way of using and sharing health information to improve patient care.

With Connect Care Provider Portal (CCPP), you will have access to information about your patients who receive care from Alberta Health Services. You will be able to track them through their care, giving you a more complete picture of their health information. The Connect Care Provider Portal (CCPP) is free of charge for independent community clinicians in Alberta.

Connect Care is being implemented across AHS between now and 2023. If your patients are attending an AHS site that is using Connect Care, through CCPP, you have the ability to view clinical records associated with those events, as well as track referrals and AHS appointments for procedures or tests.

You can also access historical AHS test results and treatment summaries retroactive to 2017 for all of your patients, no matter where you or your patient is located in Alberta.

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What Is CCPP?

Connect Care Provider Portal provides you with web access to AHS clinical content contained in Connect Care. With CCPP you can improve continuity of care for your patients, while ensuring appropriate privacy controls are in place.

As a provider with an independent practice, you can use Connect Care Provider Portal to:

  • View the AHS patient chart, including diagnostic imaging and laboratory results
  • Launch CCPP from inside Alberta Netcare to access additional patient information and services to support your patient.
  • Track the status of your AHS referrals or test appointments.
  • Upload care plans and other documents that you consider relevant to others providing care for your patient.
  • Place AHS referrals and DI orders with access to protocols for referrals and DI orders.
  • Communicate securely with your patient’s AHS care team. Communicate securely with your patients who have MyAHS Connect, the AHS patient portal that enables AHS patients to interact with their care providers.
  • Receive alerts by text or email when your patients are admitted, transferred within, or discharged from AHS facilities that use Connect Care.

AHS has tested CCPP with a small group of independent clinicians and received the following feedback:

This is the first time I have access to this level of information about hospital visits and stays, and the level of continuity to provide patient care. Nice to have answers. Patients assume we have information.

This is the way to go if you need information quick.

Who Is Eligible To Use the Connect Care Provider Portal?

All members of the College of Physicians and Surgeons of the Province of Alberta are eligible to use CCPP. In addition, a physician can take accountability for and approve access for their staff, who can then assist them by using CCPP.

Other health professionals, such as nurses, midwives, pharmacists and optometrists may also be eligible. The list of professions that we support is continually expanding. Please contact us to see if your health profession is eligible at this time. As is the case for physicians, these eligible health professions can also take responsibility for their staff to gain access to CCPP.

If you are working with AHS to provide care, such as a physician or midwife with AHS privileges, AHS may already have provided you with access to Connect Care. If this is the case, you will not personally need CCPP, because it duplicates your existing access. However, you can take responsibility for your staff to gain access to CCPP at your independent practice, so they can support you. Contact us to find out how to sign up your staff for CCPP.

How Do I Request Access to CCPP?

  1. Ensure your independent practice has all its privacy controls in place. Your clinic must have an up-to-date Privacy Impact Assessment (PIA).
  2. Determine who will be the “Lead Custodian” for your clinic. The Lead Custodian is the primary point of contact with your clinic. You may be familiar with the concept of the Lead Custodian if your clinic uses Alberta Netcare. The Lead Custodian manages CCPP for a clinic, such as signing the CCPP Privacy and Security Self-Assessment, confirming user accounts once per year and receiving notifications from AHS about the portal. The lead custodian can designate a backup and an administrative person to support them.
  3. If you are interested in using CCPP, the person you select as a Lead Custodian should send an email to ccproviderbridge@ahs.ca identifying your clinic is interested.
  4. Our team will contact you and outline the sign-up process in more detail, provide you with the CCPP Usage Agreement, and answer your questions.
  5. When we contact you, we will go through a few steps to verify your identity as a practicing health care professional in Alberta. Please be patient with this step. It is important that we assure ourselves that you are eligible to access Albertans’ personal health care information.

Contact Us

Email: ccproviderbridge@ahs.ca

Hours of Service

8 a.m. - 4:30 p.m., Monday to Friday, excluding statutory holidays

Quick Reference

Connect Care - For more information about the Connect Care project.

Connect Care – Community Provider Resources - Resources you need as a community provider to stay connected and informed about Connect Care