In early 2025, Alberta Health Services (AHS) administered a repeat survey to clinicians, staff and prescribers using Connect Care to evaluate their satisfaction with use of the system. This survey builds on the results from the previous iteration completed in 2023. The survey was conducted in partnership with the Arch Collaborative, a global organization that has surveyed satisfaction of more than 400,000 clinicians using clinical information systems across hundreds of organizations worldwide.

From AHS and Provincial Health Agency partners, more than 3,500 clinicians (physicians, nurses, and other healthcare providers) who use Connect Care participated in the survey. The results are benchmarked against Arch Collaborative data so we can see, in a global context, where Connect Care is succeeding, and where it needs to improve.

Survey results indicate that satisfaction with Connect Care has improved since 2023. Physician satisfaction has jumped 12.6 points and nurse satisfaction has increased 9.4 points. Highly satisfied clinicians point towards personal efforts learning the system, personalizations (like smartphrases), learning from peers and use of AHS learning resources to reinforce their knowledge.

Globally, Arch Collaborative data show that in the early period after system implementation, user satisfaction tends to be lower and that this improves over time. We are taking these results seriously and are formulating an action plan to improve Connect Care for enhanced clinical efficiency, user satisfaction and patient outcomes. We will also continue to administer repeat user surveys over time, to track progress in making these improvements.

Survey results and action plans to enhance user satisfaction will be shared with leaders and staff in the coming months and we will continue to gather your feedback. A town hall for prescribers occurred in early October 2025 and the presentation from that session can be found here: Connect Care Survey Results and Action Plan (Prescribers).