AHS to update surgical waitlist with phone calls

September 9, 2022

CALGARY – Patients listed on surgical waitlists in the Calgary Zone of Alberta Health Services (AHS) can expect a phone call or voicemail as part of an initiative to update surgical waitlists.

Over the next few months, patients listed for surgery in the Calgary Zone will receive a phone call or voicemail from the AHS Surgery Waitlist Management Team.

Patients will be asked to confirm AHS has contacted the correct person. Those with follow up questions for AHS surgery wait list management will be encouraged to call their surgeon’s office. As part of the process to confirm wait list status, our team will ask for each patient’s provincial personal health number and birthdate to confirm their identity.

Patients who hang up or do not call the number back will not see their position on the waitlist affected. The Surgery Waitlist Management Team will call and speak with these patients about their waitlist status.

Patients are reminded AHS will never ask for financial information or for any personal information other than your provincial personal health number or birthdate during these calls. If the phone call or voicemail asks for additional information, such as a social insurance number or banking information, do not provide that information or return the call.

More information is available on the AHS website ahs.ca/waitlist.

This initiative is part of AHS’ surgical recovery plan, which includes other strategies to reduce waitlists for non-urgent scheduled surgeries. The first phase of this pilot in the Edmonton Zone reduced the surgical waitlist in the pilot departments by 5.6 per cent.

Alberta Health Services is the provincial health authority responsible for planning and delivering health supports and services for more than four million adults and children living in Alberta. Its mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.