Respect kindness, keep healthcare sites safe for everyone

October 31, 2022

EDMONTON – Alberta Health Services (AHS) is asking the public for their help in ensuring healthcare facilities remain safe and secure for patients, families and healthcare workers.

AHS staff and physicians mostly have safe and positive experiences with Albertans. However, incidents of patient-to-worker harassment or violence do happen in AHS facilities.

People often visit our facilities when stressed and emotional, and AHS hospitals and other facilities can be busy. But harassment and disrespect are never acceptable. The health and safety of our workforce is essential to providing quality healthcare.

Albertans can always share their feedback and concerns regarding healthcare services or other support services received through the Patient Relations Department and its patient concerns resolution process. AHS has also developed many programs, resources and education to help workers have positive interactions with patients, families and visitors.

AHS aims to always treat patients and their families with respect, kindness and dignity, and we ask the same consideration for staff and physicians. By doing so, we ensure that the delivery of healthcare services is not impeded, and that healthcare facilities are safe and secure for everyone: patients and their families, as well as healthcare workers.

Alberta Health Services is the provincial health authority responsible for planning and delivering health supports and services for more than four million adults and children living in Alberta. Its mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.