Alberta Community Health Survey

Ministry of Primary and Preventative Health Services and Health Shared Services are conducting a random and confidential survey which asks Albertans about their health, the factors that affect their health and their use of healthcare services.

Landline and cellphone numbers from around the province have been randomly selected to participate in this survey so that a representative view of adults across the whole province will be obtained.

The information will be used by the Ministry of Primary and Preventative Health Services to evaluate and plan public health programs for Albertans.

Health Shared Services will use the data for health status reporting and service and delivery planning.

Adult Inpatient Experience Survey

Health Shared Services (HSS) regularly gathers feedback from patients who have recently stayed in hospital. This feedback is an important way to understand how well our health system is working and where improvements can be made. One of the measures HSS publicly reports on is Patient Satisfaction with Hospital Care.

To support this work, the Primary Data Support– Data and Analytics team within Health Shared Services conducts a province wide telephone survey with a random sample of adults who have been recently discharged from hospital. The survey used is the Canadian Patient Experiences Survey on Inpatient Care (CPES-IC).

The CPES-IC was developed by the Canadian Institute for Health Information in collaboration with health partners across Canada. It includes standardized questions used nationwide, along with additional questions specific to AHS to reflect local processes and policies.

All responses are strictly confidential. Survey results are used only to help improve the quality of care and services in Alberta hospitals. Your information will not be used to identify you, and you will not be contacted for any other purpose after completing the survey.

Alberta Pediatric Inpatient Experience Survey

The Primary Data Support- Data and Analytics department within Health Shared Services is conducting an ongoing telephone survey with the parents or guardians of patients under 18 years of age who have stayed in Alberta hospitals for at least 24 hours. The survey is conducted within six weeks of discharge from the hospital and examines various aspects of health care including responsiveness of healthcare providers, communication, pain management, family needs, hospital environment and discharge procedure. All of the information collected in this survey is confidential and your information will not be used to identify or contact you after your participation in the survey. The results of this survey will be used to improve the care and services provided in our Hospitals.

Integrating Prevention into Connect Care for Health

Primary Care Alberta is conducting confidential surveys as part of the “Integrating Prevention into Connect Care for Health” research project to determine how healthcare providers can help patients make positive health changes, for preventing cancer and other chronic diseases. Several Alberta Health Services (AHS) sites across the province are participating in the project, which involves providing direct support to patients for their tobacco use, alcohol use, and physical activity as a routine part of patient care, through a process called Screening, Brief Intervention and Referral (SBIR).

Patients who agreed to participate in this project may receive phone calls from Health Shared Services, asking them to participate in survey(s) about their care experience and health behaviours. The information collected through this project will be evaluated to identify what impact SBIR has on patients’ health outcomes, strengths and weaknesses of the SBIR process, and to work towards building appropriate supports for patients into routine care at AHS.