Non-Union Exempt Employee (NUEE)
Diploma in computer science or related field
Higher classifications may require higher education
Information technology (IT) analysts are responsible for providing technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance existing health services. They support clients by reviewing, analyzing and occasionally modifying systems including encoding, testing, debugging and installing software and programs to support application systems. They also provide direct support to Alberta Health Services staff by handling various IT services and requests as well as resolving related IT issues. When required, they collaborate with larger teams to work on projects that enhance and support the technology and computer infrastructure that drive the organization’s clinical and non-clinical systems.
IT analysts need to have extensive knowledge of data processing, hardware platforms, and enterprise software applications. They must also possess the necessary technical experience with systems networking, databases, web development and user support. Depending on the area of work, IT analysts have a designated client base and work with a high degree of independence. In addition to managing their caseload, IT analysts participate in the design phase of provincial IT software development projects.
IT analysts typically work full-time hours, Monday to Friday. They may work on-site at health facilities or in corporate offices. They work with various clients and different AHS staff as well as other corporate departments such as Finance, Communications and Human Resources.
IT analysts use computers and telephones for a large portion or their work and may be required to sit for long periods of time. Occasionally, they may be asked to work outside of normal business hours.