The support line is for First Nations, Métis and Inuit peoples including youth and Elders, living on or off reserve, in a Settlement or in cities and towns.
Our Indigenous listeners will answer your questions and help you get culturally appropriate care. They also help guide you on each step of your healthcare journey. Indigenous listeners are healthcare advisors. They answer and assist all callers to the support line. They can also arrange translators for callers.
You never have to make your healthcare journey alone and help is available to find the right service. Family members can also call the line with their questions or concerns about a loved one, and healthcare providers are able to refer patients who need additional support.
The indigenous support line is free to call and currently available in the North, Central and South Zones.
The Indigenous Support Line is a step towards reconciliation. It is also part of Alberta Health Services’ commitment to improving Indigenous peoples’ healthcare concerns and experiences.
The line is being tested in northern Alberta. If successful, the line will expand across all of Alberta.
For more information, email: firstname.lastname@example.org.
Already in the pilot phase, the line is receiving positive results. ISL was awarded as the top health diversity and equity initiative across Canada for its innovation at the recent i4 Launchpad competition.
AHS thanks the Wisdom Council for promoting the need for the Indigenous Support Line and working with us to offer this help.
We will keep working with the Wisdom Council and our Indigenous partners to ensure the support line’s success.