March 3, 2025
CALGARY – Today Primary Care Alberta (PCA) launched the New Parent and Newborn Line – a service that refers Health Link 811 callers in North, South and Central zones to registered nurses specializing in postpartum care.
“Parents often have questions related to care for their newborn. The New Parent and Newborn Line provides expert postpartum information free of charge, to all parents in North, South and Central zones who have a baby under two months of age,” says Patricia Chambers, Executive Lead of Patient Navigation and System Integration with PCA.
Nurses are available 24/7 to offer support, information and referrals to new parents and caregivers for the first two months after their baby’s birth. Albertans can reach the New Parent and Newborn line by calling 1-833-805-BABY (2229).
The new line complements the Healthy Beginnings and Early Start Parent Information lines already offered in the Calgary and Edmonton zones, completing universal provincial access for new parents with babies under two months of age.
All three lines answer questions including caring for baby, breastfeeding, mother’s health, and baby’s health.
“This is the newest line to be added to the vast suite of virtual health services offered by Primary Care Alberta through Health Link 811,” says PCA CEO Kimberley Simmonds. “Offering virtual health services empowers Albertans to seek out their own appropriate care options without having to go to the emergency department or their primary care provider, ensuring Albertans continue to receive the right care at the right place at the right time.”
Primary Care Alberta is a made-in-Alberta solution to improve access to the primary care services Albertans rely on. By delivering coordinated services, Primary Care Alberta allows for valued healthcare professionals to do what they do best – care for you. Together, we are creating a future where compassionate, timely and effective healthcare is available to every Albertan at every stage of life.
