April 24, 2025
CALGARY – There is now a single phone number for new parents across the province seeking expert advice on newborn care.
Primary Care Alberta’s (PCA) New Parent and Newborn Line, which launched last month, is now a provincial service. All new parents across Alberta can call 1-833-805-BABY (2229) any time, any day, to get expert advice from registered nurses specializing in postpartum care.
“There is now a single, easy-to-access phone number for new parents across the province to get expert advice on newborn care - making it simpler to find the support they need during those critical early days,” Adriana LaGrange, Minister of Health.
Nurses are available 24/7 to offer support, information and referrals to new parents and caregivers for the first two months after their baby’s birth. Health Link experts receive questions including caring for baby, breastfeeding, mother’s health, and baby’s health.
“Through the New Parent and Newborn Line, new parents across Alberta have direct access to experts in postpartum care,” says Patricia Chambers, Executive Lead of Patient Navigation and System Integration with PCA. “Health Link 811 nurses offer that advice with compassion, as they know what it’s like to have a new baby at home.”
The Early Start Parent Information Line previously available in Calgary, and Healthy Beginnings in Edmonton, receive approximately 2,000 calls a month from new parents and caregivers.
“Offering virtual health services empowers Albertans to seek out their own appropriate care options without having to go to the emergency department or their primary care provider,” says PCA CEO Kimberley Simmonds. “Our goal is to ensure that Albertans have access to the right care, at the right place, at the right time.”
Primary Care Alberta is a made-in-Alberta solution to improve access to the primary care services Albertans rely on. By delivering coordinated services, Primary Care Alberta allows for valued healthcare professionals to do what they do best ─ care for you. Together, we are creating a future where compassionate, timely and effective healthcare is available to every Albertan at every stage of life.
