Royal Alexandra Hospital emergency department introduces one bag, one visitor policies

EDMONTON - The Royal Alexandra Hospital is introducing new safety measures to prioritize the safety of patients, staff and visitors in its emergency department (ED).

All patients and visitors will now be limited to one bag per person prior to entry into the ED. The RAH Protective Services team will have methods in place to secure extra bags if required.

Reducing the number of bags in the ED will help staff and physicians maintain a safe work environment by keeping aisles clear of tripping hazards, and ensuring chair and table space is available for patients and their support people.

Exceptions will be made for those who require additional bags for medical devices or supplies, or childcare items. The hospital’s Protective Services team will search all bags before entering the department to ensure no weapons or prohibited items are brought into the ED.

Additionally, all patients seeking care at the ED may be accompanied by only one visitor or support person. Limiting visitors or support people to one at a time, per ED patient, will help reduce noise and provide more room for those who need to be there. Exceptions may be made for patients requiring additional support as determined by the care team.

General visiting hours for most locations aside from the ED will be 7 a.m. to 9 p.m. Exceptions may include end-of-life care, pediatric patients, patients with disabilities and cultural/spiritual supports.

Patients or caregivers who have questions about the one bag or one visitor per patient policy can reach out to Patient Relations online or at 1-855-550-2555. Other care options are also available, including HealthLink, urgent care centres, and family physicians.

Alberta Health Services provides acute care services for more than five million Albertans at hospitals, urgent care centres and health centres across the province. Our mission is to provide excellent and accessible patient-focused healthcare for all Albertans. Our current focus is on reducing emergency department wait times, increasing access to surgeries and improving patient flow.