For Patients

South Health Campus

Access & Information

Navigating to Your Clinic

Information Desk

If you need any assistance when you arrive at South Health Campus (SHC), an information desk is located just inside the main entrance.

Volunteer Wayfinders

Volunteer Wayfinders are located throughout SHC on Monday to Thursday from 8 am to 8 pm, and on Friday from 8 am to 5 pm to assist patients and families. Please look for the volunteers in the red vests with the black ? on the back. Read more about Volunteer Resources at SHC.

Wayfinding Help

Signage: There are fixed and permanent signage throughout SHC. Free-standing directory beacons will be on every level of the main building, and easily identifiable by the graphic of people at the top of the page.

Electronic touch screen way-finding kiosks: To be located on Mainstreet, three way-finding kiosks will help visitors navigate the campus with interactive maps and searchable directories in a user-friendly touch screen format.

Patient Safety

Wheelchair Availability

Wheelchairs are available in the Emergency, main entrance and on each level of the parkade for your use while at the campus.

Staff Identification

At SHC, we practice Name, Occupation, and Duty (NOD). Staff will say their name, occupation and what they will be doing upon entering a room and working with patients. Staff will also be wearing their Alberta Health Services Photo ID and a name tag.

Patient Identification

Please expect that all health care providers will ask your name, date of birth and check your ID band often. This will happen before being given medications, blood or Intravenous fluids, drawing blood, performing procedures or transporting you for care from one area of the hospital to another.

Smoking Areas

As part of South Health Campus's commitment to health and wellness, we offer a smoke-free environment. Those who wish to smoke can do so off of hospital property. Smoking cessation aids and information are available in our Patient Community Resource Centre on the main floor in the Wellness Centre.

Infection Prevention

You can stop the spread of germs and bacteria that may make you and others unwell. The primary way to cut down on the spread of germs is to clean your hands. You can either wash with soap and water, or apply an alcohol-based hand rub (Microsan), provided at locations throughout the campus. If you have a fever, cough, running nose, flu-like symptoms or a communicable disease, you should not visit a patient in the hospital.

Scented Products

For the health of everyone, please refrain from bringing in fresh flowers. As well, scented products, such as perfumes and lotions, should not be worn.