Information for People Visiting Patients

novel coronavirus (COVID-19)

Last Reviewed: April 6, 2020

As the COVID-19 pandemic continues, AHS is taking additional steps to ensure that those most at risk of contracting the virus are protected.  Effective immediately, no visitors will be permitted to visit residents in Long-term Care, Supportive Living, Congregate Living, Hospice Care and Acute Care Settings in Alberta.

Exceptions will be made for maternity care, children who are patients, and visitors attending to a resident who is dying. Visitors who are permitted under these exceptions must be verified and undergo a health screening prior to entering the facility. This may include a temperature check or a questionnaire.

Visitors will be escorted for the duration of their visit. Visitors must wear a mask provided by the site.

Visitors who meet this exception must be feeling well on the date/time of visit.

No individual who is ill will be permitted to visit a patient in any AHS facility. This includes patients ill with known or suspected cases of COVID-19, or any other illness.

Facilities must have a greeter to conduct this screening and verify all visitors are designated as meeting the exception.

You will NOT be allowed to visit if you meet any of the following criteria:

  • You have an illness that can be transmitted (symptoms including fever, cough, loose stools, rash, or feeling unwell); OR
  • You are immunocompromised; OR
  • You are on self-isolation for COVID-19; OR
  • You are being tested for COVID-19

If you have tested positive for COVID-19 you will not be allowed to visit until you have recovered and receive clearance from medical officials.

In end of life situations when there may be a critical need to visit a loved one, visitors with/or without symptoms may be provided with Personal Protective Equipment (PPE) and escorted to and from the room.

These measures, while necessary to protect our seniors and staff, will be extremely difficult for residents of seniors’ facilities. We therefore encourage Albertans to look for other ways to reach out to their loved ones; particularly those seniors who live alone. Even spending just a few minutes on the phone with a senior can go a long way toward reducing feelings of loneliness and isolation.

AHS encourages all Albertans to make regular phone or video calls with our elder loved ones part of our “new normal.”

For additional information on visiting patients during the COVID-19 pandemic, a printable PDF is available.

Thinking of visiting a loved one in a Hospital?

Effective immediately, no visitors will be permitted to visit patients at AHS Acute Care (hospital) facilities. Exceptions will be made for maternity care, children who are patients, and visitors attending to a resident who is dying.

Visitors who are permitted under these exceptions must be verified and undergo a health screening prior to entering the facility. This may include a temperature check or a questionnaire.

Visitors will be escorted for the duration of their visit. Visitors must wear a mask provided by the site.

Visitors who meet this exception must be feeling well on the date/time of visit.

You will NOT be allowed to visit if you meet any of the following criteria:

  • You have an illness that can be transmitted (symptoms including fever, cough, loose stools, rash, or feeling unwell); OR
  • You are immunocompromised; OR
  • You are on self-isolation for COVID-19; OR
  • You are being tested for COVID-19

If you have tested positive for COVID-19 you will not be allowed to visit until you have recovered and receive clearance from medical officials.

If you are unable to visit, please use other methods to be in touch with your loved one, such as a phone call, video calling or use FaceTime.

Visitor Alert
(Hospital, Congregate, Continuing Care)

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If you have questions

  • Discuss with the patient’s health team, or you can contact Patient Concerns at 1-855-550-2555