[{"Section":"OperatorType","Content":"

A site is operated either by Alberta Health Services or a contracted operator, which can be a private for profit, a Regional Health Authority, or a Not for Profit/Non-Profit operator.

All sites on this website are required to meet standards set by Alberta Health and receive public funding to provide health and personal care services.

"},{"Section":"BuildYear","Content":"

Date the building was built. This does not consider any major renovations.

"},{"Section":"FundedSpaces","Content":"

Spaces accessed through an AHS Case Manager. Access is determined by AHS based on individual’s assessment. Care is provided by AHS or by care operators who are contracted with AHS to provide care with oversight from AHS.

"},{"Section":"DamageDeposit","Content":"

Operators may charge a security deposit prior to moving into a designated living option. It is recommended that you speak to a potential site about conditions around the security deposit prior to moving into your new home. A fully refundable security deposit may be dependent on the condition of the room.

An operator cannot charge a security deposit in long term care.

"},{"Section":"AdditionalFees","Content":"

Operators may have additional hospitality fees. Potential extra fees will be dependent on the services provided and may vary from site to site. These could include:

medical equipment/loaner equipment
gloves
wound care supplies
cable/telephone fees
WiFi
nutritional supplements
additional laundry services
hair care

It is recommended that you speak to a potential site about any additional fees prior to moving into your new home.

"},{"Section":"FSRatings","Content":"

The Health Quality Council of Alberta Family Experience Survey (Designated Supportive Living 2017; Long Term Care 2018) asked residents and family members of residents to rate the food at the site from 0 being the worst food possible to 100 being the best food possible.

"},{"Section":"AccreditationStatus","Content":"

Accreditation is an independent third-party assessment of an organization against established standards of excellence. This helps identify what is being done well and what needs to be improved.

There are multiple Accreditation organizations approved by Alberta Health that operators may choose from.

"},{"Section":"AccommodationStandards","Content":"

Alberta Health monitors all licensed supportive living and long-term care accommodations for compliance to the Accommodation Standards and the requirements of the Resident and Family Councils Act (RFCA). The purpose of the Accommodation Standards is to support the provision of high quality accommodation services (e.g., meals, building maintenance, security and housekeeping) that promote the safety, security and quality of life of Albertans living in those accommodations. The RFCA is intended to support residents and their families in establishing an effective Resident and Family Council.

Alberta Health Services (AHS) conducts audits in publicly funded continuing care sites (long-term care and designated supportive living accommodations) and programs to the Continuing Care Health Service Standards (CCHSS). These standards are a set of legislated, minimum standards that operators must comply with in the provision of health care (e.g., medication management, care planning, staff training). Alberta Health provides oversight to AHS CCHSS audits, and conducts joint or independent audits with AHS in facilities where risk to resident safety and quality of care are identified.

When COVID-19 was declared a public health emergency in March 2020, Alberta’s Chief Medical Officer of Health (CMOH) issued orders containing guidelines for licensed supportive living and long-term care facilities. These are explicit requirements for all operators, staff, residents, as well as the families and friends of those residents who live within the facilities to support early recognition and swift action for effective management of COVID-19. Alberta Health monitors all licensed supportive living and long-term care accommodations for compliance to the CMOH orders. In addition to Alberta Health CMOH order inspections, AHS visits publicly funded operators to assess that operators are continuing to deliver quality and safe care by observing staffing levels; quality of clinical care and follow up to care; infection prevention and control practices; outbreak management; and adherence to CMOH Order guidelines.

"},{"Section":"LTCSiteProfile","Content":"

The Long Term Care Site Profile provides information about priority health care topics at each long term care site. Publicly posted information is only available for sites with long term care services, where data allows us.

"},{"Section":"RFCouncil","Content":"

A resident and family council is a group of people, including residents, their family members and staff, who meet and work together to improve the lives of residents in a supportive living or long term care site.

The Resident and Family Councils Act does not require residents or their families to have a council if they do not want one. The Act provides direction to help residents and their families form a council if they wish, and requires an operator to help them do so.

"},{"Section":"QIRatings","Content":"

The Health Quality Council of Alberta Family Experience Survey (Designated Supportive Living 2017; Long Term Care 2018) Global Overall Care Rating reflects residents and family members' overall experience with a supportive living or long term care site.

Residents and family members were asked to rate their overall experience at the site from 0 being the worst experience possible to 10 being the best experience possible.

"},{"Section":"NonFundedSpaces","Content":"

Spaces that are accessible through the site directly are licensed by the Government of Alberta and provide accommodation with a range of amenities and services depending on the site. These types of spaces are accessed directly through the site by contacting the operators.

"},{"Section":"FoodServices","Content":"

Meals Included – Nutritional needs included in the accommodation fee.

Meal Options Available – Additional cost for nutritional needs. Cost may vary, contact site for details.

The ability to offer meal assistance may vary at each facility. Clients are encouraged to explore the services provided at the specific sites they are interested in.
Clients should also inquire if facilities can offer all required nutritional/meal modifications, including cultural foods or foods that align with religious beliefs.

Please discuss complex nutritional needs with your Case Manager or the site directly. During your site tour ask the facility if they are able to support you with your nutritional needs, and whether there are any additional costs.

"},{"Section":"Fees-SecurityDeposit","Content":"

Operators may charge a security deposit prior to moving into a seniors lodge, supportive living option or designated supportive living. It is recommended that you speak to a potential site about conditions around the security deposit prior to moving into your new home.

An operator cannot charge a security deposit in long term care.

"}]

Continuing Care

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