Accessing and utilizing your AHS email account is an easy process for AHS physicians. Your AHS email allows you to stay connected with colleagues, the organization and important news and updates. AHS also offers a Bring Your Own Device (BYOD) program for physicians.
All members of the AHS Medical Staff are assigned an AHS email address for their professional use. It is typically email@example.com but it may vary slightly.
The password for your email account is the same as the password you use to log into AHS computers. If you’re unsure of your password, contact the AHS IT service desk 1-877-311-4300 and have your CPSA registration number handy.
During the week of August 24, 2020, AHS is upgrading its email infrastructure for physicians, as part of an organization-wide migration. The upgrade offers better email security protections, both for AHS and end users. This change impacts how physicians access AHS secure email when using personal devices (e.g., desktop computer, laptop, tablet, smartphone). The principal changes are:
The following resources provide more information about the upgrade:
Contact for support
If you experience technical issues after the upgrade, please contact the IT Service Desk at 1-877-311-4300 or open a support ticket here via AHS intranet.
For questions or concerns about the upgrade, please contact the Messaging Upgrade team at firstname.lastname@example.org.
Email Access - Current
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Email Access – New
Has your account been moved to Office 365?
AHS is introducing a Bring Your Own Device (BYOD) software solution for physicians. This solution supports security and privacy of health data. Apple iOS and Android devices (Phones and tablets) will be eligible for enrolment.
Please see the frequently asked questions for more information.
The following enrolment guides are available for iOS and Android devices:
Accessing AHS email and calendar on personal devices will only be available through Microsoft Outlook on devices enrolled into the BYOD program. You will not be able to access AHS email through other software.
Messages sent from one AHS email to another are secure without any additional steps. When sending an email with sensitive information from an AHS email address to a non-AHS email address, the message must be encrypted.
As a member of the AHS Medical Staff, you can access AHS’ intranet page Insite from any computer at an AHS facility, using your AHS network username and password. You can also access AHS Insite remotely by visiting my.ahs.ca and logging in using your AHS network username and password.
If you need to reset your password, go to my.ahs.ca and click on the Forgot Your Password link.
If you are sure you have entered your network username and password correctly but are still not able to access your inbox, please contact the Medical Staff Office of your primary Zone in case there was a problem creating your account.