COVID-19 info for Albertans & Health Professionals and about Family Support & Visitation.

COVID-19 testing and criteria. Book now.

Accessing AHS Email & Intranet

Medical Staff

Accessing and utilizing your AHS email account is an easy process for AHS physicians. Your AHS email allows you to stay connected with colleagues, the organization and important news and updates. AHS also offers a Bring Your Own Device (BYOD) program for physicians.

Using Your AHS Email Address

All members of the AHS Medical Staff are assigned an AHS email address for their professional use. It is typically your.name@ahs.ca but it may vary slightly.

The password for your email account is the same as the password you use to log into AHS computers. If you’re unsure of your password, contact the AHS IT service desk 1-877-311-4300 and have your CPSA registration number handy.

AHS Secure Email Upgrade

During the week of August 24, 2020, AHS is upgrading its email infrastructure for physicians, as part of an organization-wide migration. The upgrade offers better email security protections, both for AHS and end users. This change impacts how physicians access AHS secure email when using personal devices (e.g., desktop computer, laptop, tablet, smartphone). The principal changes are:

  • Microsoft Outlook will be the only client allowed for accessing AHS email accounts on personal devices.
  • AHS email will be managed in a secure enclave on the personal device, using Workspace ONE, which must be installed.
  • AHS email will otherwise be accessible through an enhanced web interface, or on an AHS managed workstation.

The following resources provide more information about the upgrade:

Contact for support

If you experience technical issues after the upgrade, please contact the IT Service Desk at 1-877-311-4300 or open a support ticket here via AHS intranet.

For questions or concerns about the upgrade, please contact the Messaging Upgrade team at ahs.messagingupgrade@ahs.ca.

How to Access AHS Email via Webmail

Email Access - Current

Not moved to Office 365?

  1. Go to mail.albertahealthservices.ca.
  2. Enter your usual AHS network username and password, just as you would do to log onto an AHS computer.

Email Access – New

Has your account been moved to Office 365?

  1. Go to outlook.office.com
  2. Enter your full AHS email address (e.g.: peter.parker@albertahealthservices.ca) and AHS network password.

AHS Bring Your Own Device (BYOD) Program

AHS is introducing a Bring Your Own Device (BYOD) software solution for physicians. This solution supports security and privacy of health data. Apple iOS and Android devices (Phones and tablets) will be eligible for enrolment.

Please see the frequently asked questions for more information.

The following enrolment guides are available for iOS and Android devices:

How to Access AHS Email on Your Personal Mobile Device

Accessing AHS email and calendar on personal devices will only be available through Microsoft Outlook on devices enrolled into the BYOD program. You will not be able to access AHS email through other software.

Encrypting Messages Using Your AHS Email Account

Messages sent from one AHS email to another are secure without any additional steps. When sending an email with sensitive information from an AHS email address to a non-AHS email address, the message must be encrypted.

How to Access AHS Insite

As a member of the AHS Medical Staff, you can access AHS’ intranet page Insite from any computer at an AHS facility, using your AHS network username and password. You can also access AHS Insite remotely by visiting my.ahs.ca and logging in using your AHS network username and password.

Troubleshooting

If you need to reset your password, go to my.ahs.ca and click on the Forgot Your Password link.

If you are sure you have entered your network username and password correctly but are still not able to access your inbox, please contact the Medical Staff Office of your primary Zone in case there was a problem creating your account.