Grande Cache is currently without network, landline or cellphone services

911 calls can still be made from cellphones but 911 calls cannot be made from landlines. The Grande Cache Community Health Complex remains open and continues to provide care to all patients. EMS continues to be available for area residents. The cause of the issue is being investigated by Telus.


Alberta Health Services (AHS) offers a number of resources to members of its Medical Staff. This page provides links to quality and safety resources; clinical guidelines and protocols; practitioner health and collaboration, Workplace Health and Safety resources, and more.

Physician Advocacy

Advocacy is an important component of the doctor-patient relationship and physicians should individually and collectively advocate with their patients. Advocacy involves the responsible use of expertise and influence to advance patients healthcare interest. To learn more, visit:

Practitioner Advocacy Assistance Line

The Practitioner Advocacy Assistance Line (PAAL) is a central point of contact for practitioners to share concerns or advise the Zone Medical Staff Association (ZMSA) presidents of challenges in advocating for patients and reporting intimidation. Confidential reporting is assured through a secure third party organization.

  • The PAAL toll free number is 1-866-225-7112.

To learn more about PAAL, visit:

Patient Safety

The AHS Patient Safety Department consists of both provincial and Zone-embedded teams who support operational leadership and clinicians in making care safer for Albertan’s through:

  • Event Reporting and Analysis
  • Learning and Improvement
  • Human Factors
  • Systems Analysis of Adverse Events

Across AHS, healthcare providers, medical staff, managers, staff and leaders are committed to safe patient care. As professional and careful as we are, sometimes things don’t go as planned. Together we are working to develop a culture of safety where our commitment is visible and guided by a just culture.

Appropriate Prioritization of Access to Health Services

AHS provides equitable access to health services for Albertans no matter where in the province they live, who they are, or what health concerns they may have. This commitment is outlined in the Appropriate Prioritization of Access to Health Services policy.

In order to support implementation of this policy, AHS has created several physician-specific resources:

Information Sharing Framework

The Information Sharing Framework (ISF) is a joint arrangement between AHS, the AMA and Covenant Health that will help guide issues pertaining to the management of shared electronic medical records. To learn more about how the ISF affects AHS physicians, refer to Information Sharing Framework.