Indigenous support line launches across northwestern Alberta

June 7, 2022

GRANDE PRAIRIE — Indigenous Peoples in the west and central areas of Alberta Health Services’ (AHS) North Zone now have a dedicated support line to help them better navigate the health system.  

The line was launched on May 30 in the northwest areas near High Level, and is being launched in the central and southwest areas of AHS’ North Zone this week. The eastern side of AHS’ North Zone will be added on June 20.  

The toll-free Indigenous support line can be reached by calling 1-844-944-4744. The support line is staffed by Indigenous Health Link staff and available weekdays from noon to 8 p.m.  

Staff will answer callers’ questions, help them access culturally appropriate care and support and assist them with navigating the healthcare system. Clients can call at any time during their healthcare journey with questions or concerns – whether they are not currently receiving care, about to start care, in care, or discharged from care.   

All Albertans are asked to call 911 if they have a medical emergency. Health Link (811) also remains available 24/7 for non-emergency health-related questions.  

AHS values Indigenous culture and the unique needs of individuals, patients and families and is incorporating traditional culture into the healthcare system.   

Dedicated AHS Indigenous Wellness Core staff is available throughout the province and take into consideration culturally appropriate health services for First Nations, Métis and Inuit people.  

Alberta Health Services is the provincial health authority responsible for planning and delivering health supports and services for more than four million adults and children living in Alberta. Its mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.