Indigenous support line launches in northwest Alberta

May 30, 2022

HIGH LEVEL — Starting today, Indigenous Peoples in the North Zone Area 1 of Alberta Health Services (AHS) have a dedicated support line to help them better navigate the health system.

North Zone Area 1 includes North Peace Tribal Council First Nations, High Level Friendship Centre, Paddle Prairie Métis Settlement, Fort Vermillion Metis Local, and McLennan Metis Local. Additional areas will be added in the coming weeks.
The toll-free Indigenous support line can be reached by calling 1-844-944-4744. The support line is staffed by Indigenous Health Link staff and available weekdays from noon to 8 p.m.

Staff will answer callers’ questions, help them access culturally appropriate care and support and assist them with navigating the healthcare system. Clients can call at any time during their healthcare journey with questions or concerns – whether they are not currently receiving care, about to start care, in care, or discharged from care.

All Albertans are asked to call 911 if they have a medical emergency. Health Link (811) also remains available 24/7 for non-emergency health-related questions.

AHS values Indigenous culture and the unique needs of individuals, patients and families and is incorporating traditional culture into the healthcare system.

Dedicated AHS Indigenous Wellness Core staff is available throughout the province and take into consideration culturally appropriate health services for First Nations, Métis and Inuit people.

Alberta Health Services is the provincial health authority responsible for planning and delivering health supports and services for more than four million adults and children living in Alberta. Its mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.