Wheelchairs
Wheelchairs are located at the entrance of the emergency department.

Accessibility Friendly Features
A number of washrooms, single use inclusive washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to request assistance for some locations.

Banking
A bank machine can be found in the lobby at the Northern Lights Regional Health Centre.

Lost and Found
To check for lost items, call Protective Services at 780-791-6191.

Medicine Wheel Room
The Medicine Wheel Room, located on the fourth floor at the Northern Lights Regional Health Centre, is a space is available to patients and their families for the practice of Indigenous spiritual ceremonies.

Ceremonies like smudging and pipe ceremonies play an important role in an Indigenous patient’s healing journey. That is why AHS has developed the Patient Access to Indigenous Spiritual Ceremony policy to ensure all patients have consistent support to hold ceremonies no matter where in the province they are receiving care.

Patients who wish to perform ceremony within the Medicine Wheel Room should speak to their healthcare team or the cultural support staff at the hospital. AHS is committed to providing culturally safe, accessible healthcare to all patients. 

In 2019, the Medicine Wheel Room was rededicated to honor Fort McKay elder Margaret Marie MacDonald. Learn more.

Quiet Room
A quiet room is located in the basement near the cafeteria. Tables and chairs, as well as mats for prayer are located in the space. 

Provincial Indigenous Wellness Core
The Provincial Indigenous Wellness Core partners with Indigenous peoples, communities and key stakeholders to provide accessible, culturally appropriate health services for First Nations, Métis and Inuit people in Alberta.

Learn more or email indigenouswellnesscore@ahs.ca, or contact the Indigenous Liaison Coordinator

Pastoral Care Services
Pastoral Care Services provide compassionate support and response to patients and their families of all denominations. Compassionate supports are available for patients, residents, families, and healthcare providers in a time of need while respecting the person's faith, religion, and practice. Clients can ask to speak to their spiritual advisor and can also request that the minister on call be contacted.

Find spiritual and emotional support during your stay in the hospital. Learn more.

Help in Tough Times
At some point in our lives, we all face tough times, and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more

Mental Health Help Line
Available 24/7, confidential, providing information about mental health programs and services. Learn more.

Protective Services
Responsible for the safety of patients, staff and visitors. If you have questions or concerns, please talk to your unit staff, or call Protective Services at 780-791-6191.

Where to Stay

• Fort McMurray Accommodations

Things to Do

• Events and Activities: Fort McMurray Tourism
• Regional Municipality of Wood Buffalo Events
• Top Sites
  • Oil Sands Discovery Centre
  • Northern Lights Outdoor Excursions Alberta
  • Fort McMurray Heritage
  • MacDonald Island Park
  • Wood Buffalo National Park

• Parking Map

Cafeteria
The cafeteria is open to the public and is located on the basement level of the hospital. It offers hot and cold meals, snacks and beverages. Daily offerings are displayed in the Lobby. Learn more.

Gift Shop
A Bit of Sunshine gift shop is located in the Northern Lights Regional Health Centre lobby on the main floor. The gift shop offers floral services, assorted gifts, snacks, hot and cold beverages, baby wear, greeting cards, toiletries, and jewelry. The gift shop is open Monday to Friday (9 a.m. to 8 p.m.) and Saturday and Sunday (10 a.m. to 6 p.m.)

Vending Machines
There are two vending machines located outside of the emergency department, two located outside of the Ron Wolff Auditorium and three located outside of the cafeteria.

Language Interpretation
Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.

Patient Information
Find Patients, Patient Location Services, Visitor Information. Learn more.

Patient Well Wishes
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email.

Telephones
Watch for signs that show where cell phone use is prohibited.

Wireless Internet
Accessible for patients and their families. To access, select “healthspot” from the list of available networks, open a web browser, read the acceptable use policy, and select “Accept”.

Advance Care Planning
Will your family and healthcare team know your wishes, in case your ability to speak for yourself becomes affected?Learn more

Patient Feedback
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system.Learn more

Patient-First Strategy
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more

Thanks For Caring
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more

Working Together: CoACT
Helping patients, families and care providers communicate and work together. Learn more