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Northern Lights Regional Health Centre
Patient & Visitor Information


Accessibility

Wheelchairs

Wheelchairs are located at the entrance of the emergency department.

Accessible Friendly Features

A number of washrooms, single use inclusive washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to request assistance for some locations.

Amenities

Banking

A bank machine can be found in the lobby at the Northern Lights Regional Health Centre.

Lost and Found

To check for lost items, call Protective Services at 780-791-6191.

Cafeteria

The Cafeteria is open to the public and is located on the basement level of the hospital. It offers hot and cold meals, snacks and beverages. Daily offerings are displayed in the Lobby. The cafeteria is open 8 a.m. to 2 p.m. Monday to Friday and closed on weekends.

Gift Shop

“A Bit of Sunshine” gift shop is located in the Northern Lights Regional Health Centre lobby on the main floor. The gift shop offers floral services, assorted gifts, snacks, hot and cold beverages, baby wear, greeting cards, toiletries, and jewelry. The gift shop is open Monday to Friday (9 a.m. to 8 p.m.) and Saturday and Sunday (10 a.m. to 6 p.m.)

Quiet Room

A quiet room is located in the basement near the cafeteria. Tables and chairs, as well as mats for prayer are located in the space. 

Vending Machines

There are two vending machines located outside of the emergency department, two located outside of the Ron Wolff Auditorium and three located outside of the cafeteria. 

Diversity and Inclusion

Cultural Care

Indigenous Health Program

The Indigenous Health Program partners with Indigenous peoples, communities and key stakeholders to provide accessible, culturally appropriate health services for First Nations, Métis and Inuit people in Alberta.

Learn more, email indigenoushealthprogram@ahs.ca, or contact the Indigenous Liaison Coordinator at 780-791-6218.

Pastoral Care Services

Pastoral Care Services provide compassionate support and response to patients and their families of all denominations. Compassionate supports are available for patients, residents, families, and healthcare providers in the time of need while respecting the person's faith, religion, and practice. Clients can ask to speak to their spiritual advisor and can also request that the minister on call be contacted.

Find spiritual and emotional support during your stay in the hospital. Learn more.

Help & Support

Protective Services

Responsible for the safety of patients, staff and visitors. If you have questions or concerns, please talk to your unit staff, or call Protective Services at 780-791-6191.

Help in Tough Times

At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more.

Mental Health Help Line

Available 24/7, confidential, providing information about mental health programs and services. Learn more.

Spiritual Care

Find spiritual and emotional support during your stay in the hospital. Learn more.

Out-of-Town Visitors
Staying Connected

Language Interpretation
Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.

Patient Information
Find Patients, Patient Location Services, Visitor Information. Learn more

Patient Well Wishes
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email.

Telephones
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited.

Wireless Internet
Wireless Internet is accessible for patients and their families. To access, select “healthspot” from the list of available networks, open a web browser, read the acceptable use policy, and select “Accept”.

Your Voice

Conversations Matter
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more

Patient Feedback
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more

Patient-First Strategy
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more

Thanks For Caring
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more

Working Together: CoACT
Helping patients, families and care providers communicate and work together. Learn more