Patient & Visitor Guide

Grande Prairie Regional Hospital

inside GPRH

The following resources are listed below to help you and your loved ones navigate the Grande Prairie Regional Hospital during your visit or stay.


Quick Reference


ON THIS PAGE:

Accessibility|Amenities|Cultural & Spiritual Care|Help & Support|Retail & Food Service|Safety & Security|Staying Connected|Your Voice


Accessibility

Wheelchairs

Wheelchair depots are situated at the main entrances to the Grande Prairie Regional Hospital and the pedway elevator lobby. Wheelchairs should be returned to any of the depots when leaving the hospital.


Accessibility Friendly Features

A number of washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; individuals with bariatric wheelchairs may need to request assistance for some locations.


Amenities

Banking

Bank machines can be found in the lobby near the main entrance, the emergency department waiting area, and on the second floor near the gift shop. Change machines can be found in the main entrance and emergency department areas.


Gift Shop

The Grande Prairie Regional Hospital Auxiliary Volunteer Association operates a gift shop selling items like flowers, reading material, music and personal items. They are located on the second-floor hallway as you enter the parkade. Learn more

Lost & Found

To check for lost items, contact Lost & Found.


Parking Machines

Parking machines are located in the entrances of the emergency department, main entrance and in the parkade. Learn more


Cultural & Spiritual Care

Indigenous Health Program

Partners with Indigenous peoples, communities and key stakeholders to provide accessible, culturally appropriate health services for First Nations, Métis and Inuit people in Alberta. Learn more or email indigenouswellnesscore@ahs.ca.


Spiritual Care

The Prayer and Reflection Room is located on the first level. Find spiritual and emotional support during your stay in the hospital. Learn more


Help & Support

Help in Tough Times

At some point in our lives, we all face tough times, and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more


Mental Health Help Line

Available 24/7, confidential, providing information about mental health programs and services. Learn more


Retail & Food Service

Vending Machines

Available in the emergency department, cafeteria and at the end of the main hallway on each floor. They offer a selection of beverages and light snacks. Water bottle filling stations are also located throughout the facility.


Cafeteria

Located on the first level near the main entrance. Self-serve vending machine options are currently available. Learn more


Safety & Security

Smoking

We are a smoke-free environment. Those who wish to smoke can do so off hospital property. The property includes parking areas, vehicles parked in parking lots, outdoor spaces and sidewalks on the site.


Staff Identification

Staff members will say their name, occupation and what they will be doing when approaching and working with you. Staff will also be wearing their Alberta Health Services Photo ID. If a staff member does not identify themselves, feel free to ask them who they are.


Security Services

Responsible for the safety of patients, staff and visitors. In the event of an emergency, blue emergency stations are located around the surface parking lots and in each stairwell in the parkade. When used, individuals will be connected to security services for assistance.

Through the Safe Walk Initiative, staff, visitors and patients at GPRH can call Protective Services to request a safe walk on the property. Learn more.


Confidentiality/Privacy

Your healthcare and care plan will remain confidential, and your privacy will be upheld throughout the hospital. That is your right.


Staying Connected

Language Interpretation

Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.


Patient Information

Find Patient, Patient Location Services, Visitor Information Learn more


Patient Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Learn more


Telephones

Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited. 


Your Voice

Advance Care Planning: Preparing for Your Future Healthcare

Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more


Patient Feedback

Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more


Patient-First Strategy

Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more


Thanks For Caring

If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more


Working Together: CoACT

Helping patients, families and care providers communicate and work together. Learn more